Mark Dixon

Regional Manager

MAC GYM

Mount Clemens, MI

03.2023 - 01.2025

Handled human resource concerns and established plans to handle issues consistently and efficiently.
Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Analyzed business performance data and forecasted business results for upper management.
Resolved conflicts between customers and employees within the region.
Hired talented, trainable team members, and drove new business strategies to grow revenues.
Ensured compliance with all applicable laws related to employment practices within the region.
Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Worked with direct reports to develop and implement action plans, improving operating results.
Developed and implemented strategies to increase market share in the region.
Cultivated positive rapport with associates and team leadership.
Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Evaluated customer feedback and adjusted company processes accordingly.
Implemented quality control measures to uphold company standards.
Evaluated individual and team business performance and identified opportunities for improvement.
Managed regional operations including inventory control, staffing levels, logistics, customer service.
Delegated work to staff, setting priorities and goals.
Controlled shrink through strategic inventory management and loss prevention approaches.
Aligned procedures and protocols with changing business demands.
Reviewed monthly reports from individual districts regarding sales figures and other metrics.
Provided mentorship and coaching to staff members throughout the region as needed.
Reviewed completed work to verify consistency, quality, and conformance.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Created and maintained relationships with key customers in the region.
Resolved customer inquiries and complaints requiring management-level escalation.
Collaborated closely with Human Resources department on matters related to employee relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Identified new business opportunities through market research and industry trends.
Expanded business, developed revenue and managed market gains.
Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
Negotiated contracts with vendors to secure favorable terms and pricing.
Assisted district managers in developing marketing plans for their respective districts.
Assigned work and monitored performance of project personnel.
Recruited and trained new employees to meet job requirements.
Trained staff on product knowledge, customer service techniques, sales strategies.
Analyzed regional market trends to discover new opportunities for growth.
Analyzed regional financial data to identify areas of growth opportunities.
Maximized branch revenue by optimizing daily operations.
Developed and implemented clear policies and procedures across multi-state area.
Minimized turnover through effective training and employee engagement programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Monitored team progress towards achievement of goals and objectives set forth by executive management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Improved individual location efficiency through effective leadership restructure.
Developed annual budgets for each district within the region.
Created and managed budgets for travel, training, and team-building activities.
Mentored and guided general managers on proper processes and methodologies.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Organized promotional events to generate interest in products or services offered by the company.
Identified and developed top talent to promote performance-oriented culture.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Produced thorough, accurate and timely reports of project activities.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized various software and tools to streamline processes and optimize performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Achieved cost-savings by developing functional solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Updated and maintained databases with current information.
Completed routine maintenance and repair.
Maintained updated knowledge through continuing education and advanced training.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Managed household errands and other essential duties.
Conducted testing of software and systems to ensure quality and reliability.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Operated equipment and machinery according to safety guidelines.

Summary

Overview

Work History

Regional Manager

Clinical Research Associate

Education

Graduate Certificate - Fire Science

High School Diploma -

Skills

Certification

Timeline

Regional Manager

Clinical Research Associate

Graduate Certificate - Fire Science

High School Diploma -

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