Mark Dobies
Columbus,Ohio
Summary
Experienced sales professional and former business owner with a strong history of building long-term client relationships. Proven ability to develop and implement timelines, ensuring timely project completion. Skilled in leading cross-functional teams to enhance product and service offerings, resulting in significant career advancement. Recognized for achieving corporate objectives through innovative management and operational excellence.
Overview
36
36
years of professional experience
Work History
Operations Manager
Priority Dispatch
Columbus, Ohio
02.2023 - 08.2025
- Responsible for two Supervisors and 100+ Independent Contractors
- Daily dispatching duties of pharmaceutical supplies for Ohio and Michigan (3-4 hours daily)
- Responsible for 105 delivery routes a day.
- Customers Included: Kroger, State of Ohio, Private Pharmacies
- Made sure all medications were picked up and delivered on time
- Had constant communication with the customer in case of an issue.
- Trained in Courier Complete and Ec-Mobile software
- Weekly payroll
Operations Supervisor
FST Logistics
Columbus, Ohio
01.2021 - 01.2023
- Responsible for 20 Employees. Hands on management style (90% on floor with team)
- Second shift shipping and receiving / LTL’s / Cross dock shuttles / Door assignments / BOL’s and associated paperwork/ Receiving paperwork and put away.
- Responsible for handing out work orders, overseeing product picking, order fulfillment, loading and unloading of trailers.
- Easy Metrics Labor Management Software and iWarehouse MHE safety software
- Bi-Weekly dock checks and warehouse security at end of shift.
- Inventory control/count of newly picked orders to assure accuracy before shipping.
- Cycle counts and Inventory replenishment.
- Weekly payroll
- Cadence WMS and reporting/forecasting.
- Nightly forecasting of next day’s orders sent to Senior Management
- Successful Handoff for next shift
- Employee coaching, performance appraisals, and disciplinary write-ups
- Forklift certification
Warehouse Lead
Saddle Creek Logistics, (Lowes Big Box)
Columbus, Ohio
02.2020 - 01.2021
- Responsible for workflow and 20 employees
- Daily direct and indirect time tracking for warehouse employees’ productivity reports, andimport into Excel to run reports.
- Utilize WMS and Yardview door assignment software packages.
- Assign work to individuals or teams to complete inbounds/outbounds promptly.
- Assign trailers to appropriate doors or yard spaces.
- Make sure the quadrants of the warehouse are not over-utilized to keep processes running smoothly.
- Verifying all items are being shipped accurately according to customer orders.
- Responsible for proper handoffs of orders to the next shift.Applying my new degree to learn the warehouse from an operator’s perspective.
- Trained to operate a stand-up razor, tilt, and forklift.
- Understanding of WMS Software for operators
Intern Blitz Team
ODW Logistics
Columbus, Ohio
01.2019 - 02.2020
- Wrote SOPs and Process Flow for managers to train employees, systems, and the work required to fulfill those positions.
- Learned and documented all operational functions of a 1,000,000 sq ft warehouse.
- Oversaw inventory control and quality to ensure proper levels were maintained and shipping was to the customer's satisfaction.
- Responsible for pallet patterns for ever-changing inventory due to packaging changes caused by COVID-19 packaging shortages.
- Developed rapport with current and possible future customers to understand their needs and requirements.
Partner
Caring Transitions of Columbus, Benita Group LLC.
Columbus, Ohio
01.2005 - 01.2019
- Responsible for all sales and customer service issues
- Manages and oversees company operations and analyzes customer accounts and estate values.
- Hire the best people I can find to staff our company.
- Develop and implement innovative ways to increase profit as well as customer satisfaction.
- Manages referral services offered by the company to build rapport with potential clients and serve their needs.
Operations Manager
EPC Technologies, Inc.
Dayton, Ohio
01.2002 - 01.2005
- Conducted extensive research into Electronic Product Code (“EPC”) and its core technology, Radio Frequency Identification (“RFID”), and led discussions with leading global companies that are competing in cutting-edge EPC technology research.
- Performed and managed business strategies and innovations that aid commerce and enhance supply-chain efficiency with EPC and RFID.
- Helped supply chain managers incorporate these technologies into products for tracking and using these sensors in enhanced ways to create “smart” products. These sensors can provide other pertinent information, such as shelf life, intelligent appliances, and individual goods’ life cycle from beginning to end.
- (Startup Company) (Closed)
Vice President (Dayton Division)
Bank First National
Dayton, Ohio
01.1998 - 01.2002
- Aggressively recruited and hired people to provide business development, strategic marketing, and account management for a rapidly growing financial services company.
- Managed a multi-million commercial loan portfolio and marketed a full line of products throughout the Dayton Region.
- Managed 27 branches with 140 people. Responsible for hiring, training managers, P&L, and budgeting.
- Produced positive, measurable results and achieved corporate revenue objectives using a thorough understanding of financial services and the entire sales process.
- Earned a reputation for being an exceptional sales leader and partnered with key decision-makers to grow the Dayton Region from $37 million to $70 million in assets and deposits.
- Formulated “success-driven” marketing programs and was commended for exceeding budget for three consecutive years. Currently on target to exceed 2001 budget.
- Served as an integral part of an executive management team charged with helping plan, coordinate, and implement new marketing strategies designed to establish a market presence, expand market share, launch new services, grow business, cultivate new accounts, and expand the client base in the highly competitive financial services industry.
VICE PRESIDENT / REGIONAL IN-STORE DIRECTOR
Star Bank
Dayton, Ohio
01.1996 - 01.1998
- Utilized proven business leadership techniques to provide decision making over 23 in-store retail banks and apply profit-driven sales management to direct all business marketing programs.
- Worked closely with the Senior Vice President to develop new business relationships, establish business leads within the community, create new business plans, ensure regulatory compliance, maximize quality standards, improve branch profitability, create new products, and grow loan and deposit portfolio.
- Certified as a Sales Trainer and used creative training strategies to establish goals, evaluate performance, and develop a goal-oriented team that delivered superior customer service and achieved corporate objectives in deposits, loans, non-interest income, branch profitability, sales production, audit, and losses.
ASSISTANT VICE PRESIDENT / Instore Development Sales
Fifth Third Bank
Dayton, Ohio
01.1994 - 01.1996
- Led teams to improve operational efficiency across multiple banking departments.
- Developed strategic plans to enhance customer service and satisfaction levels.
- Collaborated with senior management to align departmental goals with organizational objectives.
- Oversaw compliance initiatives ensuring adherence to regulatory standards in banking operations.
- Mentored junior staff, providing guidance on best practices and professional development.
SENIOR MAJOR ACCOUNT MANAGER / STATE OF CALIFORNIA
AT&T
Sacramento, California
01.1992 - 01.1994
- Managed relationships with major clients to ensure satisfaction and retention.
- Developed tailored solutions to meet unique client needs and requirements.
- Collaborated with cross-functional teams to deliver seamless service experiences.
- Conducted regular business reviews to assess account performance and alignment.
- Identified growth opportunities within existing accounts to drive revenue expansion.
- Facilitated communication between clients and internal teams for project execution.
ACCOUNT MANAGER
AT&T
Anchorage, Alaska
01.1990 - 01.1992
- Managed client accounts and built lasting relationships with key stakeholders.
- Coordinated project timelines and deliverables to meet client expectations.
- Developed tailored solutions to address specific client needs and challenges.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Analyzed market trends to identify opportunities for account growth and retention.
Education
Bachelor of Science - Supply Chain Management
Columbus State Community College And Franklin University
Columbus, Ohio01.2020
Master of Business Administration -
The University of Dayton
Dayton, Ohio01.2001
Bachelor of Arts - Psychology/Major in Business
Rollins College
Winter Park, Florida01.1990
Skills
- Supervisor Experience
- Payroll administration
- Route optimization
- Inventory management
- Process improvement
- Supply chain management
- Customer relationship management
- Performance appraisal
- Time management
- Project management
- Customer Service (In-Person and Over the Phone)
- Dispatching
- Experience 3PL
- Forklift Knowledge (Clamp, Sit down, Stand-up, Cherry Picker)
- Customer Service
- Skilled in Microsoft Office (Excel, Word, Power Point, Access)
- Goal Setting
Accomplishments
- Columbus Choice Award winner for Estate Sales 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, and 2020.
- We established the company as a premier provider of our estate sale services.
Corporate Training
Extensive on-the-job Management, Diversity, and Customer service training; Cohen Brown Sales, Omega Performance Training and Certified Trainer (Sales)
Timeline
Operations Manager
Priority Dispatch
02.2023 - 08.2025
Operations Supervisor
FST Logistics
01.2021 - 01.2023
Warehouse Lead
Saddle Creek Logistics, (Lowes Big Box)
02.2020 - 01.2021
Intern Blitz Team
ODW Logistics
01.2019 - 02.2020
Partner
Caring Transitions of Columbus, Benita Group LLC.
01.2005 - 01.2019
Operations Manager
EPC Technologies, Inc.
01.2002 - 01.2005
Vice President (Dayton Division)
Bank First National
01.1998 - 01.2002
VICE PRESIDENT / REGIONAL IN-STORE DIRECTOR
Star Bank
01.1996 - 01.1998
ASSISTANT VICE PRESIDENT / Instore Development Sales
Fifth Third Bank
01.1994 - 01.1996
SENIOR MAJOR ACCOUNT MANAGER / STATE OF CALIFORNIA
AT&T
01.1992 - 01.1994
ACCOUNT MANAGER
AT&T
01.1990 - 01.1992
Bachelor of Science - Supply Chain Management
Columbus State Community College And Franklin University
Master of Business Administration -
The University of Dayton
Bachelor of Arts - Psychology/Major in Business
Rollins College