Mark Donahoe
Overland Park,KS
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to success.
Overview
19
19
years of professional experience
Work History
Account Manager
Adam's Cable Equipment
04.2023 - Current
- Created over 50 activate accounts and generated $1.5 million in first year sales
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Was awarded Revenue Champion of the Month November 2023
Account Manager/Broker
Freightquote.com / CH Robinson
01.2011 - Current
- Sales focus, sales driven
- Successful in fast paced business-to-business type of environment
- Earned the company $3.5 Million in gross sales for 2021
- Manage, develop, and maintain positive and profitable customer relationships while focusing on consistently and successfully growing my base
- Successfully and professionally resolve situations involving price negotiations, transportation challenges, and truckload coverage
- Offer time away from new prospecting to spend time with new brokers in my company 'Side- by-Side' program to demonstrate expectations, demeanor, and to offer suggestions
- Reliable resource for team members to rely on for direction/development
- Possess detailed knowledge of freight industry including Freightquote's processes and procedures
- Excel in resolving escalated situations involving both customers and LTL/Truckload transactions
- Effectively maintain consistent repeat customers since the beginning of my employment at Freightquote.
Store Manager
Sprint/Nextel
01.2005 - 01.2011
- Managed all activities and performance for highest volume store for Fortune 100 Company
- Consistently achieved monthly sales performance goals
- Supported and managed recruiting, hiring, and selection of all employees for staff totaling 42 team members including both sales reps and technicians
- Ensured store was always adequately staffed to meet customer traffic demands (both sales and service)
- Coached and trained employees
- Protected company assets by managing loss prevention programs, overall operating expenses, proper handling of cash, and inventory reporting.
Education
Bachelor of Social Science -
Emporia State University
Emporia, KSSkills
- Account Management
- Customer Service
- Relationship building and management
- Networking skills
References
Provided upon request.
Timeline
Account Manager
Adam's Cable Equipment
04.2023 - Current
Account Manager/Broker
Freightquote.com / CH Robinson
01.2011 - Current
Store Manager
Sprint/Nextel
01.2005 - 01.2011
Bachelor of Social Science -
Emporia State University
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