Mark Donahoo
Tampa,FL
Summary
Dynamic Parts Manager with a proven track record at Toyota of Tampa Bay, excelling in inventory management and customer service. Expert in streamlining operations and enhancing efficiency through innovative inventory systems. Skilled in fostering vendor relations and boosting customer satisfaction, demonstrated by implementing effective purchasing strategies and personalized service recommendations.
Energetic and organized with strong aptitude for inventory management and customer service. Knowledge of auto parts and supply chain management ensures effective stock control and timely order fulfillment. Committed to improving operational efficiency and customer satisfaction.
Knowledgeable [Desired Position] with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Developed skills in fast-paced, high-volume automotive environment, focusing on efficient inventory control and customer satisfaction. Demonstrated ability to manage supply chains and optimize stock levels for operational efficiency. Seeking to leverage transferrable skills in new and challenging field.
Overview
20
20
years of professional experience
Work History
Parts Manager
Century Kia
05.2022 - 12.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Kia of Wesley Capel
11.2020 - 05.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Counter Person
Toyota of Tampa Bay
10.2013 - 11.2015
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Parts Manager
Toyota of Tampa Bay
08.2017 - 11.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Body Shop Parts Manager
Toyota of Tampa Bay
11.2015 - 08.2017
- Ensured compliance with safety regulations in all aspects of the body shop''s parts operations.
- Established a warranty return process to ensure timely reimbursement from manufacturers.
- Trained new staff members on proper procedures for handling and organizing parts inventory.
- Reduced order fulfillment time for body shop repairs with prompt and accurate parts procurement.
- Conducted regular audits of inventory, identifying discrepancies and addressing them promptly.
- Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
- Streamlined parts ordering process by implementing an efficient inventory management system.
Parts Counter Person
Stadium Toyota
02.2005 - 10.2013
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Education
High School Diploma -
Hillsborough HIgh SChool
Tampa, FL05-1991
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Purchasing strategies
- Inventory restocking
- Warehouse operations
- Goal setting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parts Manager
Century Kia
05.2022 - 12.2024
Parts Manager
Kia of Wesley Capel
11.2020 - 05.2022
Parts Manager
Toyota of Tampa Bay
08.2017 - 11.2020
Body Shop Parts Manager
Toyota of Tampa Bay
11.2015 - 08.2017
Parts Counter Person
Toyota of Tampa Bay
10.2013 - 11.2015
Parts Counter Person
Stadium Toyota
02.2005 - 10.2013
High School Diploma -
Hillsborough HIgh SChool
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