Mark Dornieden
Riverside,CA
Summary
Results-driven leader in operations optimization with expertise in refrigeration controls, successfully enhancing system efficiency and promoting teamwork at Lineage Logistics LLC. Demonstrated proficiency in regulatory compliance and conflict resolution, consistently surpassing performance targets while achieving notable advancements in energy management and safety standards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Refrigeration Technician Supervisor
Lineage Logistics LLC
Rialto, CA
03.2009 - Current
- Diagnosed faults in electrical circuits controlling the operation of the refrigeration system.
- Implemented energy efficiency measures within the building such as LED lighting upgrades or insulation improvements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Worked closely with vendors to order parts or materials necessary for completing repairs on time.
- Analyzed business performance data and forecasted business results for upper management.
- Ordered special replacement parts and components for heavy equipment.
- Provided technical assistance to end-users via phone or remote access tools when needed.
- Managed vendor relationships to ensure timely delivery of system hardware and software.
- Participated in emergency response teams to address critical system failures and security incidents.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Optimized system resource utilization to ensure efficient operation under varying loads.
- Conducted training sessions for staff on system operations and best practices.
- Performed routine maintenance activities on operating systems, applications and utilities.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
- Facilitated system audits to identify vulnerabilities and implement corrective actions.
- Created detailed reports on system operation status, including any potential issues or security risks identified during monitoring activities.
- Collaborated on cross-functional teams to support broad IT initiatives and projects.
- Evaluated new technologies and tools to enhance system functionality and performance.
- Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
- Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Monitored and maintained system performance, ensuring optimal operation and reliability.
- Responded to and resolved system outages and performance issues promptly.
- Trained staff on new technologies and software applications.
- Monitored data inputs to manage and maintain accuracy.
- Assisted in the development and maintenance of system documentation and operating procedures.
- Resolved technical issues related to system operations by troubleshooting and providing solutions in a timely manner.
- Monitored and maintained system operations, ensuring optimal performance of computer systems.
- Coordinated with IT teams to implement system upgrades, patches, and new applications.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Researched, tested and verified proper functioning of software patches and fixes.
- Analyzed system logs and identified potential issues affecting performance and stability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Forklift Technician
Raymond Handling Solutions
Ontario
02.2007 - 03.2009
- Completed regular installations of new equipment parts.
- Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
- Completed standard inspections to assess wear and damage to vehicles.
- Tracked repairs made, labor time and parts used to calculate bill.
- Performed minor repairs such as replacing hoses, filters, and belts.
- Recorded maintenance activities in logbooks and reports.
- Communicated project status to management and customers and mentored newer mechanics in best practices.
- Documented all repairs performed on each machine in accordance with company policies.
- Conducted regular inspections of forklifts to identify potential issues before they become major problems.
- Cleaned interior and exterior of machines as required by safety standards.
- Maintained a clean work area according to safety regulations.
- Performed troubleshooting and diagnostic procedures on systems and components of forklift models.
- Followed safety procedures with every job and operated tools, gauges, and equipment correctly.
- Diagnosed mechanical problems on forklifts using computerized diagnostic tools.
- Repaired and maintained equipment in good working order.
- Participated in continuous improvement program to confirm quality of repair work performed.
- Performed preventative maintenance on all forklifts including changing oil, lubricating moving parts, checking tire pressure.
- Replaced defective parts in accordance with manufacturer's specifications.
- Adjusted and calibrated electronic control systems for proper operation of the lift truck.
- Replaced defective parts with new or reconditioned parts from stock inventory.
- Tested repaired equipment to ensure proper operation before returning it to service.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Operated various types of heavy machinery safely and efficiently for loading and unloading purposes.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
- Coordinated with suppliers to order replacement parts as needed.
- Adhered to all safety protocols while performing maintenance tasks.
- Repaired hydraulic systems, engines, transmissions, brakes and other components of the forklift.
- Read and followed schematics and diagrams for mechanical, electrical, and hydraulic systems.
- Troubleshot electrical wiring issues on lift trucks.
- Followed up with customers after completion of job to ensure satisfaction with services provided.
- Operated test meters and soldering equipment to replace electrical components and wiring.
- Provided technical advice to customers regarding repair options and costs.
- Inspected, serviced and maintained forklift equipment as needed.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
Warehouse Operations Manager
Mygrant Glass Co
Riverside, CA
06.1988 - 07.2007
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Conducted periodic cycle counts to verify accuracy of inventory records.
- Consistently met company and department objectives within budget and time constraints.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Organized special projects related to inventory control or reorganization of storage areas when needed.
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained accurate records of all goods received or shipped from the warehouse.
- Coordinated with internal departments to ensure timely delivery of products.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Actively monitored staff performance through regular audits and feedback sessions.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Analyzed data to determine trends in order patterns, delivery times and product availability issues.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Coordinated activities between departments to facilitate efficient processing of orders.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Established effective communication channels between different departments within the organization.
- Reviewed existing processes regularly to identify areas that need improvement or optimization.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors, and transport companies.
- Identified opportunities to reduce cost and improve productivity.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Generated warehouse shipping documents, packing lists and invoices.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
CIRO Certificate - Ammonia Refrigeration Engineer/Technician
RETA
Riverside, CA08-2024
Factory Certified Technician - Forklift Technician
Raymond Handling Solutions Inc.
Ontario, CA01-2008
Skills
- Refrigeration controls
- Regulatory compliance
- Regulatory codes
- Safety awareness
- Blueprints and diagrams
- Schematic literacy
- Industrial refrigeration
- Project coordination
- Preventive Maintenance
- Electrical diagnostics
- Defrost controls
- Scheduled maintenance
- Equipment operation
- System charging
- Refrigerant handling
- Energy management
- Condenser coils
- Motor replacement
- Leak detection
- Soldering
- Piping brazing
- Evaporator coils
- Mathematical calculations
- Thermostat calibration
- Troubleshooting skills
- Adherence to safety regulations
- Operator training
- Forklift troubleshooting
- Lean principles
- Shipping and receiving
- Documentation
- Inventory management
- Problem-solving
- Route optimization
- Customer care
- Hiring and training
- Warehouse auditing
- Verbal and written communication
- Vendor relationship management
- Conflict resolution
- Team building and leadership
- Logistics
- Inventory and stocking
- Coaching and motivation
- Facility maintenance
- Continuous improvement
- Supplies inventory
- Operations management
- Delegating work
- Budget management
- Performance evaluations
- Billing and invoicing
- Facility security
- Cost reduction
- Safety standards
Accomplishments
2023 Employee of the Year, Lineage Logistics
Lineage Outstanding Attendance Award for 16 consecutive years
Raymond Handling Solutions - Achieved Highest Billing Percentage in Region, 2008
Certification
- Refrigerating Engineers and Technicians Association (RETA) Certified Industrial Refrigeration Operator (CIRO)
- Certified Forklift Technician
- Warehouse Operations Management Course
Timeline
Refrigeration Technician Supervisor
Lineage Logistics LLC
03.2009 - Current
Forklift Technician
Raymond Handling Solutions
02.2007 - 03.2009
Warehouse Operations Manager
Mygrant Glass Co
06.1988 - 07.2007
- Refrigerating Engineers and Technicians Association (RETA) Certified Industrial Refrigeration Operator (CIRO)
- Certified Forklift Technician
- Warehouse Operations Management Course
CIRO Certificate - Ammonia Refrigeration Engineer/Technician
RETA
Factory Certified Technician - Forklift Technician
Raymond Handling Solutions Inc.
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