Mark Dower
New York,New York
Summary
Over 15 years of experience in conference and event planning management including supervision of technical and reservation staff. Meeting planner for internal/virtual client functions; coordinated various aspects of events, including meeting rooms, audio-visual, catering requirements and budget management. Planned/executed large-scale conferences that required multi-room meeting space for week-long events including international guests and attendees. Managed numerous projects simultaneously, focusing on long-term planning including space upgrades, both technical and aesthetic. Technical experience includes EMS, ESP, Windows, Office 365, Zoom.
Overview
26
26
years of professional experience
Work History
Contractor / Consultant
Freelance
01.2022 - Current
- Event planning, preparation and support for various organizations including coordinating function specifications for on-site and virtual events (space configuration, audio-visual, catering); creating client BEO/contracts; post-event analysis and reconciliation
Conference Services Manager
Memorial Sloan Kettering Cancer Center
01.2010 - 01.2021
- Managed daily operations in the 3-building campus; ranging from 25-seat conference rooms to two 350-seat auditoriums for a customer base of over 1,000 employees
- Implemented and managed upgrades to the conference spaces, most importantly digital signage that works directly with the reservation software in real time
- Directly involved in event planning and proactively resolving conflicts in space requests
- Worked closely with Senior Management to ensure high-profile meetings ran smoothly.
Consultant
The Jed Foundation
01.2008 - 01.2009
- Researched and coordinated outreach to potential event honorees, performers, hosts, and high-profile attendees
- Continued project work for organization programs and events, including archiving media for the foundation’s website.
Manager, Conference and Facilities Services
Credit Suisse
New York, USA
01.1999 - 01.2007
- Responsible for the Conference and Facilities Service Desk for the Firm’s New York campus
- Key areas of responsibility included Corporate Services Help Desk, space reservations, audio/visual coordination, catering and facilities requirements
- Effectively managed a team of 15 and assumed ultimate responsibility for all aspects of the department including hiring, training, and reviews.
Education
Coursework toward Associate’s Degree -
Seattle Central
Seattle, WATimeline
Contractor / Consultant
Freelance
01.2022 - Current
Conference Services Manager
Memorial Sloan Kettering Cancer Center
01.2010 - 01.2021
Consultant
The Jed Foundation
01.2008 - 01.2009
Manager, Conference and Facilities Services
Credit Suisse
01.1999 - 01.2007
Coursework toward Associate’s Degree -
Seattle Central
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