Mark Duchart
VP Business Development
Lexington,MA
Summary
Dynamic Sales and Account Management Executive adept at
Increasing Sales, Revenue, Customer Satisfaction, Operational Performance and Company Profitability via Innovative Business Development, Supply Chain and Operational Strategies
Overview
35
35
years of professional experience
Work History
Vice President, Global Sales
Choice Logistics
Wayne, PA
06.2014 - 01.2024
- Lead Global Sales and Business Development activities
- Met or exceeded every sale and revenue target
- Responsible for more than 20 new client engagements with annual revenue exceeding $20+m
- Work with the solutions Development Team to define and design programs to meet key customer needs and requirements
- Adept at cold calling and assisting in closing business for team members
- Account P&L responsibility including metrics for ROIC, Operating Income, and PBIT
- Involved in MSA and SOW negotiations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Led the development of strategic marketing plans to raise awareness and drive sales growth.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
Sales Director
Arrow/Resolve Supply Chain Solutions
Peabody, MA
06.2010 - 06.2014
- Lead Business Development Management activities, pricing and Account Management functions
- Closed 2 Fortune 100 accounts resulting in a 120% revenue increase in two years
- Helped support opportunities for account's growth in Latin America, China, and Europe that produced increased supply chain services revenue
- Engaged tier two customers supporting supply chain and product return requirements
- Drove business model from PC-centric to include verticals in Medical, Consumer, and Security
- Involved in global contract negotiations.
- Increased profits by 25% through effective recoveries and sales.
- Initiated strategies to set up businesses that shape and market emerging industry and market needs.
Director of Business Development
Advanced Precision Engineering
Ipswich, MA
09.2007 - 03.2010
- Brought in largest customer representing 40% of total revenue
- Established business development and strategic direction processes to engage new Military customers and regional entities
- Account management to support customer satisfaction and contractual KPI
- Identified and pursued opportunities for account's growth with current OEM accounts to increase revenue with accounts ranging from 5% - 300%
- Provide organizational leadership in project planning, implementation schedule, budgets, SOP and KPI development for all new customer engagements and implementations.
Business Development Manager
Flextronics International (Solectron)
San Jose, CA
09.2004 - 08.2007
- Sales leadership role engaging new customers in the Networking and Telecommunication Segments
- Exceeded Sales and ROI targets with revenue exceeding $75m annually
- Management of customer engagements from NPI to full volume production
- Managed activities within accounts to optimize P&L and balance sheet performance including pricing, contract negotiation, dispute resolution and manufacturing site optimization
- International support of customer manufacturing requirements
- President Circle Member
Global Account Manager
SCI
Huntsville, AL
02.1999 - 08.2004
- Managed all aspects of regional business development including financial, customer service, outside sales, and special project management
- Direct Management of account relationships associated with medium and large OEM optical networking customers
- Created and implemented revised SLA's with support from external vendors and internal operational team that resulted in closing 5 new customers for the state-of-the-art optic lab
- Work closely with engineering staff to drive efficiency with new innovative approaches in fiber handling and fusion
- Received two corporate awards: "Excellence in Sales and Leadership" and "Presidents Club" 2 years in a row.
General Sales Manager
United States Cellular Corporation
Chicago, IL
12.1988 - 01.1999
- Directed all field sales and customer service efforts for the New England Region
- Met or exceeded all sales, product service, training, and customer requirements
- Full P&L management with KPI and regional performance measurements
- Started career as a B2B Direct Sales Associate
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and implemented a comprehensive salesperson training program.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
Education
Bachelor of Business Administration -
Skills
- Hunter
- Business Development
- Team Player
- Relationship Development
- Domestic and International Supply Chain Solution Development
- Management and Coaching of Sales Professionals
- Reverse Logistics Design and Implementation
- EMS Business Development
- Logistics and Supply Chain Management
- Contract Negotiation
- Global Account Management
- C-Level Engagements
Professional Development
- Strategic Advanced Executive Studies
- Kellogg School of Management Boston University Management/Leadership and Executive Studies
- Brian Tracey International High-Performance Selling
- Superior Sales Management
- Strategic Planning for Sales Professionals
- High-Performance leadership
Volunteer Experience
- United States Skiing Association – Chief Start Referee & Jury Advisor for FIS and United States Ski Association events.
- FIS Alpine World Cup – “Talon Crew” - Professional World Cup Course Crew Chief
Timeline
Vice President, Global Sales - Choice Logistics
06.2014 - 01.2024
Sales Director - Arrow/Resolve Supply Chain Solutions
06.2010 - 06.2014
Director of Business Development - Advanced Precision Engineering
09.2007 - 03.2010
Business Development Manager - Flextronics International (Solectron)
09.2004 - 08.2007
Global Account Manager - SCI
02.1999 - 08.2004
General Sales Manager - United States Cellular Corporation
12.1988 - 01.1999
University of Toronto - Bachelor of Business Administration,