Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Mark Dufour Sr

Windham,New Hampshire

Summary

Dynamic leader and adept problem-solver committed to optimizing operations, reducing costs, and enhancing organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment, driving initiatives that significantly contribute to overall company success. Strategic thinker focused on continuous improvement, fostering a culture of innovation and collaboration within teams. Passionate about implementing effective solutions that align with business goals and elevate performance standards.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sr Sales Engineer

Northeast Fire Systems
11.2024 - 08.2025
  • Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
  • Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
  • Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
  • Built relationships through exceptional client service delivery and maintained productive networks to support business development.
  • Developed and managed complex sales programs and project structures, schedules, budgets and resource plans.
  • Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.

Education

No Degree - Quality Control,Electronics

New Hampshire Institute of Technology
Nashua, NH

Skills

  • Cost-benefit analysis
  • Requirements gathering
  • Customer relationship building
  • Pipeline maintenance
  • Proposal development
  • Lead prospecting
  • Account management
  • Solution selling
  • Sales Force,Net Suite,Tiger Paw,Smartsheets

Accomplishments

  • Supervised team of 36 valued employees.
  • Resolved product issue through consumer testing.
  • Achieved customer satisfaction by completing installations with accuracy and efficiency.

Affiliations

  • APICS – Association for Supply Chain Management
  • NICET
  • AFAA
  • NFPA
  • SFPE
  • MSCA

Certification

NICET Level II Fire Alarm

Ma C Contractor license

Ma D Technician

Ma S Security License

Boston F-1 license

Maine Low Energy License

OSHA 10 Certified

General Radio Operators License

FCC License

Public Safety & EMD Certified

NH Listed Agent Fire Alarm

Certified Lead Abatement certified

Timeline

Sr Sales Engineer

Northeast Fire Systems
11.2024 - 08.2025

No Degree - Quality Control,Electronics

New Hampshire Institute of Technology

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