Mark Dunton
Winchester,CA
Summary
Dynamic leader with a proven track record and over 14 years of General Managing experience while excelling in exceptional customer service and POS & Wine direct system operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Restaurant General Manager
Bluewater Grill
07.2023 - 09.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels.
- Excellent communication skills, both verbal and written.
General Manager
RISU Inc
02.2019 - 06.2023
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager/Owner
District Wine
04.2009 - 01.2019
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Certificate - LIfe Coach
ICF
Ontario, CA01-2021
Bachelor of Arts - Music Education
Crown Christian College
Saint Bonifacius, MN05-2002
Skills
- Strong Work Ethic
- Exceptional customer service
- Point of Sale (POS) Wine direct system operations
- Wine Pairings
- Teamwork and Collaboration
Accomplishments
- Started as a server and worked up to General Manger in 9 Months at Bluewater Grill
- Supervised team of 82 staff members.
- 2024 Xenia Award for Best Restaurant
- 2015 Yelp voted top 100 (#64) in the COUNTRY for customer service and reviews. District Wine
Certification
- ServSafe Manager Food Handler's Certification
- First Aid Certification & RBS Certification
- Sexual Harassment Certification
- OSHA Data Safety Sheets completion
Timeline
Server/Restaurant General Manager
Bluewater Grill
07.2023 - 09.2024
General Manager
RISU Inc
02.2019 - 06.2023
General Manager/Owner
District Wine
04.2009 - 01.2019
Certificate - LIfe Coach
ICF
Bachelor of Arts - Music Education
Crown Christian College
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