Mark DuPont
Bassett, VA,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Performance-oriented Sales Leader offering exceptional record of achievement over ten year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
Work History
Sales Counselor
The Harmony Collections At Roanoke
01.2024 - Current
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Developed customized sales presentations showcasing the unique benefits of our products and services, which led to higher closing rates.
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
Retail Management
Food Lion
04.2018 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Real Estate Listing Specialist
Mark Spain Real Estate
01.2015 - 03.2018
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Real Estate Sales Associate-(Lead System Expert)
Better Homes & Gardens Real Estate Metro Brokers
08.2013 - 01.2015
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
Registered Nurse-ER/Registered Nurse, SICU
Moses Cone Memorial Hospital
08.2007 - 03.2013
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Education
Real Estate Professional Certificate - Real Estate
Jan Secor School of Real Estate
Greensboro, NC05.2013
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NC05.2009
Associate of Science - Nursing
Alamance Community College
Graham, NC08.2006
Skills
- Staff training
- Competitor analysis
- Team leadership
- Inventory management
- Data-driven decision making
- Product knowledge
- Sales target achievement
- Promotions and events
- Social media marketing
- Brand-building strategies
- Performance tracking and evaluations
- Rapport and relationship building
Accomplishments
- Exceeded monthly sales goals 3 years in a row.
- Supervised team of 11 staff members.
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 90% salvage rate.
- Completed over 300 successful real estate transactions.
- Generated $10 million in home sales in 2015, 2016, & 2017.
- "Clean-up" multiple CRM Databases restoring them back to efficiency
Timeline
Sales Counselor
The Harmony Collections At Roanoke
01.2024 - Current
Retail Management
Food Lion
04.2018 - 12.2023
Real Estate Listing Specialist
Mark Spain Real Estate
01.2015 - 03.2018
Real Estate Sales Associate-(Lead System Expert)
Better Homes & Gardens Real Estate Metro Brokers
08.2013 - 01.2015
Registered Nurse-ER/Registered Nurse, SICU
Moses Cone Memorial Hospital
08.2007 - 03.2013
Real Estate Professional Certificate - Real Estate
Jan Secor School of Real Estate
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Associate of Science - Nursing
Alamance Community College
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