Mark Duran

Active member of the Unidos board (external affairs)

Member of NM ERG group

Tools and Process committee- Helped develop the QR code for team engagement.

Collaborated with AE to build strong relationships between leasing staff and owners, positioning myself as an advanced product champion.

Demonstrated expertise in maximizing sales by effectively utilizing advanced knowledge of Comcast's products, services, and sales process.

Utilized Comcast product knowledge to successfully sell and promote offerings to on-site customers in multi dwelling units.

Demonstrates in-depth understanding of various product differentiators such as video, highspeed internet, voice, and XFINITY Home.

Exceeds sales goals by driving customer acquisition and retention for XFINITY products.

Fosters effective communication with customers and property staff to resolve any concerns related to sales, product, technical, or customer care matters.

Led fast resolution of product and customer care issues, serving as the single point of contact for customer care, billing, and technical support.

Cultivated productive relationships with property management and leasing staff of MDU properties, utilizing their support to optimize onsite programs and events.

Manage and attend multiple on-site events to drive subscriber growth.
Implemented LinkedIn and diverse social media platforms for the enhancement of online marketing strategies.

Maintained punctual attendance consistently.
Developed a collaborative team culture that fostered cooperation and innovation.

• Managed day to day business operations and offered mentoring opportunities with assistant managers
• Implemented Customer Protection Plan (CPP) which tracks average dollar per policy and new store penetration percentage
• Enhanced red box tracker to enable store managers and assistant managers in assuming responsibility for critical metrics
• Contributed to the interviewing process and ensured new hires completed training modules on time
• Successfully guided multiple team members towards achieving positions as store managers and DTLs through targeted training
• Assisted with store audits and FCAs for the District Manager during work history.
• Assisted in transition district from on-site auctions to Storage Treasures
• Communicate via email with all stores to update staff on key stats such as 5 in 3 report, CPP results, and reservation and rental report
• Recommend and implement marketing strategies based on competitor information
• Achieve financial goals by accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely
• Maximize sales objectives with each prospective customer via the phone, web or in person at store location
• Practice exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner
• Work with customers to identify their needs and provide solutions that will add value to their storage experience
• Build a loyal customer base by creating great customer experiences and exceeding customer expectations
• Promote and sell/upsell retail merchandise
• Tending to the property to ensure the facility is kept to the highest of cleanliness standards, including cleaning units, sweeping, mopping, changing light bulbs and other general maintenance duties
• Helped open a remote market in Corpus Christi, TX
• At this site, Easy Pay went from 3% to 55% and occupancy went from 63% to 91% in less than one year
• CPP overall penetration was at 75%.

• Performed intermediate duties and supported branch operational activities and financial services, including processing new account transactions
• Knowledgeable in various areas including teller operations, vault management, safe deposit handling, processing DDA lines of credit, and reviewing and accepting credit applications.
• Provided leadership, training, and support to less experienced New Account Representatives and other branch staff members.

• Assisted with the development of a new training program for the company
• Conducted research with store managers to enhance employee training and progress efficiency. Implemented an effective initiative that led to the promotions of five assistant managers to store managers and one district manager.
• Implemented cross training techniques and role-play scenarios to enhance selling skills, resulting in a shrink reduction of approximately 4%-7% across all managed stores.
• Facilitated weekly sales meetings to analyze past performance, set future sales targets, update visual presentations, and optimize store profitability.
• Successfully implemented team building strategies to enhance store productivity and achieve success with a staff of 12-15 employees.
• Elevated employee satisfaction through the introduction of incentive programs, which encompassed gift cards, longer breaks, and the option to choose work shifts.
• Assigned employees individual store departments to aid in their development and potential promotion.
• Collaborated with a manager to monitor and maintain departments, ensuring success in sales
• Maximized store profitability by collaborating with vendors to ensure sufficient product availability during peak seasons; effectively managing profit and loss reports
• Contributed to the expansion of new markets in Tulsa, OK, Denver, CO, Chicago IL
• Recruited and hired promising employees from competitors while conducting new hire orientations.