Mark Dykstra
Technical Project Manager, MBA, BSN
Pella,IA
Summary
Instrumental Technical Project Manager bringing five years of experience achieving ambitious goals in challenging healthcare environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Technical Project Manager
Prominence Advisors
Chicago (Remote), IL
11.2022 - Current
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Communicated project plans and progress to key stakeholders and project contributors.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Clinical Systems Analyst
Pella Regional Health Center
Pella, IA
06.2019 - 11.2022
- Facilitated implementation of MEDITECH Expanse for ambulatory providers and nurses.
- Fast-tracked go-live of virtual visit functionality for clinic providers during the pandemic, including testing, training, and hands-on/remote support.
- Prepared end-user documentation and permanent references for clear, concise information.
- Supported normal ambulatory operations and project implementations.
- Generated and reviewed reports to verify regulatory compliance.
Triage Nurse
Pella Regional Health Center
Pella, IA
09.2018 - 06.2019
- Functioned as lead walk-in clinic nurse on weekend package and ensured efficient patient care from nursing staff.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
Critical Care Nurse
UnityPoint Health
Des Moines, IA
10.2017 - 08.2018
- Utilized critical thinking skills to assess, plan and implement evidence-based patient care.
- Completed diagnostic tests and patient assessments to evaluate treatment progress.
- Documented work in hospital system and updated patients' charts with orders and observations.
- Personalized bedside care and interactions based on cultural backgrounds of different patients.
- Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
Long-Term Care Nurse
WesleyLife
Pella, IA
10.2017 - 05.2018
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Emergency Medical Technician
Pella Community Ambulance
Pella, IA
06.2013 - 05.2018
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Patient Care Technician
Pella Regional Health Center
Pella, IA
05.2014 - 06.2016
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Nutrition Services Worker
Pella Regional Health Center
Pella, IA
06.2013 - 06.2014
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Maintained clean and safe work environment.
Education
MBA - Business Administration
05.2020 - 12.2022
- cum laude graduate
- Robert and Nancy Kroese Education Endowment Scholarship Recipient
- Wilma Veenstra Education Scholarship Recipient
- Pella Regional Health Center Continuing Education Endowment Scholarship Recipient
- Relevant Coursework: Healthcare Management, Health Policy, Leadership of Healthcare Organizations, & Healthcare Financial Management
Bachelor of Science - Nursing
05.2016 - 08.2017
- Relevant Coursework: Community & Public Health Nursing, Nursing Leadership & Management
Bachelor of Arts - Biology
08.2014 - 05.2016
- Research Project: Changes in Effectiveness of Cardiac Implant Devices Over the Past Twenty Years
- Extracurricular Activities: Symphonic Wind Ensemble, Jazz Band, Resident Advisor
- Elected as President for Scholte Hall Council in 2015.
- Central College Presidential Scholarship Recipient
Skills
Presentation skills
Project budget allocation
Strategic planning
Dependency tracking
Waterfall methodology
Documentation Management
Teamwork and Collaboration
Certification
Certificate in Healthcare Management
Hobbies
- Walking around town with wife and two boys
- Playing piano for church worship team
- Finding reasons to eat at Chick-Fil-A
Timeline
Certificate in Healthcare Management
12-2022
Technical Project Manager - Prominence Advisors
11.2022 - Current
University of Iowa - MBA, Business Administration
05.2020 - 12.2022
Clinical Systems Analyst - Pella Regional Health Center
06.2019 - 11.2022
Triage Nurse - Pella Regional Health Center
09.2018 - 06.2019
Critical Care Nurse - UnityPoint Health
10.2017 - 08.2018
Long-Term Care Nurse - WesleyLife
10.2017 - 05.2018
Registered Nurse - State of Iowa (exp. Jan 2026)
08-2017
Allen College - Bachelor of Science, Nursing
05.2016 - 08.2017
Central College - Bachelor of Arts, Biology
08.2014 - 05.2016
Patient Care Technician - Pella Regional Health Center
05.2014 - 06.2016
Emergency Medical Technician - Pella Community Ambulance
06.2013 - 05.2018
Nutrition Services Worker - Pella Regional Health Center
06.2013 - 06.2014