Summary
Overview
Work History
Education
Skills
Timeline
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Mark Easley

Summary

Dynamic and results-driven professional with a proven track record of leading teams and optimizing processes to drive organizational success. Renowned for exceptional analytical skills and innovative problem-solving, consistently delivering impactful solutions. Adept at fostering collaboration across diverse teams while exceeding performance goals and creating streamlined systems that align with strategic objectives. Committed to excellence and continuous improvement in all aspects of leadership.

Overview

14
14
years of professional experience

Work History

Senior Expert

Uber Technologies Inc.
Los Angeles, CA
10.2016 - Current
  • Implemented cutting-edge strategies to optimize services in strategic regions including New York, New Jersey, Connecticut, Pennsylvania, and Southern California.
  • Effectively handled and resolved intricate queries concerning earnings, reimbursements, compliance issues, regulatory matters, account enhancements, and claims.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.

Retention Customer Service Representative

Time Warner Cable
Culver City, CA
08.2013 - 10.2016
  • Elevated customer satisfaction rates through strategic recommendations and exceptional resolution of escalated concerns, leading to a significant boost in retention metrics.
  • Trained and mentored new team members on best practices, company policies, and customer engagement techniques, driving team-wide performance enhancements.
  • Managed high call volumes while maintaining a 100% professionalism standard, showcasing unparalleled adaptability and focus.
  • Facilitated clear communication channels between customers and leadership, fostering transparency and trust.

Center Consultant

FedEx
Westwood, CA
04.2012 - 12.2014
  • Championed client relationships by delivering tailored solutions, ensuring long-term loyalty and satisfaction.
  • Coordinated multiple project workflows maintaining adherence to deadlines.
  • Streamlined operational processes, resulting in a measurable increase in efficiency and customer retention rates.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Visual Merchandising Assistant

Express Clothing
Beverly Hills, CA
08.2010 - 02.2013
  • Directed in-store visual strategies aligned with high-profile marketing campaigns, driving sales growth and brand recognition.
  • Optimized inventory management systems to enhance stock availability and customer satisfaction.
  • Conducted sales trend analysis to strategically position top-performing products, maximizing visibility and revenue potential.
  • Supported cross-functional teams during high-demand seasons, demonstrating flexibility and proactive leadership.

Education

High School Diploma -

Overbrook
Philadelphia, PA
06-2009

Skills

  • Strategic Leadership
  • Team Development
  • Process Optimization
  • Performance Analysis
  • Advanced Problem-Solving
  • Critical Thinking
  • Superior Communication
  • Interpersonal Skills
  • Data-Driven Decision Making
  • Metrics Analysis
  • Exceptional Multitasking
  • Time Management
  • Adaptability in Dynamic Environments
  • Customer-Centric Solutions Development

Timeline

Senior Expert

Uber Technologies Inc.
10.2016 - Current

Retention Customer Service Representative

Time Warner Cable
08.2013 - 10.2016

Center Consultant

FedEx
04.2012 - 12.2014

Visual Merchandising Assistant

Express Clothing
08.2010 - 02.2013

High School Diploma -

Overbrook

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Mark Easley