Mark Eddy
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Owner
Self-employed
07.1996 - Current
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Facilities/Customer Service
Wawa
08.2023 - 07.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Corporate Cook Trainer
Shells Seafood Restaurant
06.1995 - 07.1996
- Coordinated group training to share kitchen procedure changes.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Cooked same meals over and over during shifts with exact quality results.
Kitchen Line Cook
Boston Lobster Feast
04.1995 - 05.1995
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Kitchen Manager
S&P Oyster Company
09.1994 - 02.1995
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
High School Diploma -
Norwich Regional Vocational Technical School
Norwich, CT06.1988
Skills
- Skilled at working independently and collaboratively in a team environment
- Learning and adapting quickly to new technology and software applications
- Administrative Oversight
- Adaptable and proficient in learning new concepts quickly and efficiently
- Project Management
- Customer Relations
- Small business operations
- Staff hiring
Timeline
Facilities/Customer Service
Wawa
08.2023 - 07.2024
Owner
Self-employed
07.1996 - Current
Corporate Cook Trainer
Shells Seafood Restaurant
06.1995 - 07.1996
Kitchen Line Cook
Boston Lobster Feast
04.1995 - 05.1995
Kitchen Manager
S&P Oyster Company
09.1994 - 02.1995
High School Diploma -
Norwich Regional Vocational Technical School
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