Mark Edmiston
Thompson,ND
Summary
Dedicated professional with over 25 years of experience in customer service and inventory management. Known for optimizing processes, ensuring safety compliance, and fostering team collaboration to enhance operational efficiency. Resourceful Parts Associate known for productivity and efficiency in completing tasks. Specialize in inventory management, order processing, and customer service. Excel in time management, communication, and problem-solving to meet client needs and organizational goals. Resourceful Warranty Parts Associate known for effective team collaboration and strong customer service skills. Focused on optimizing operational processes while ensuring safety compliance and maintaining high standards of cleanliness.
Overview
48
48
years of professional experience
Work History
Warranty Parts Associate
Acme Tools
Grand Forks, ND
06.2018 - Current
- Assisted customers in locating products, providing excellent service.
- Processed incoming shipments, verifying accuracy of received items.
- Collaborated with team members to streamline parts retrieval process.
- Participated in training new associates on safety protocols and procedures.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed regular cycle counts to maintain accurate inventory levels.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Participated in physical inventories on a yearly basis.
- Operated a variety of material handling equipment including a dock stocker.
- Received, checked, and stocked parts inventory.
Seller Support Associate
Amazon.com
Grand Forks, North Dakota
05.2017 - 06.2018
- Assisted sellers with account management and product listings on Amazon platform.
- Resolved seller inquiries through email and phone communication effectively.
- Educated sellers on Amazon policies, tools, and best practices for success.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Monitored seller performance metrics to ensure compliance with standards.
- Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
Customer Service Team Lead
Amazon.com
Grand Forks, North Dakota
05.1998 - 05.2017
- Resolved complex customer inquiries using Amazon's support tools and resources.
- Trained new team members on company policies and customer service best practices.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
- Enforced compliance with company standards related to safety, security, quality assurance.
- Resolved escalated customer issues with professionalism and patience.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
Acting First Sergeant/Personnel Office Manager
United States Air Force
Grand Forks AFB, ND
06.1978 - 07.1998
- Managed office operations and administrative tasks for military personnel.
- Trained and supervised junior administrative staff to ensure compliance with protocols.
- Facilitated communication between departments to support mission objectives effectively.
- Maintained records and files in accordance with military regulations and standards.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained confidential records relating to personnel matters.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Over 13 years of military postal experience.
- Notified and escorted personnel randomly selected for urinalysis.
- Collected, secured, and delivered urinalysis collections to the appropriate base clinic operation for testing.
Education
Associate of Applied Science - Information Management
Community College of The Air Force
Maxwell AFB, AL04-1996
Skills
- Inventory management and stock control
- Parts ordering and identification
- Material handling and safety compliance
- Customer service and education
- Technical troubleshooting and problem-solving
- Training and coaching
- Verbal and written communication
- Team collaboration and teamwork
- Adaptability and flexibility
- Professional demeanor
Timeline
Warranty Parts Associate
Acme Tools
06.2018 - Current
Seller Support Associate
Amazon.com
05.2017 - 06.2018
Customer Service Team Lead
Amazon.com
05.1998 - 05.2017
Acting First Sergeant/Personnel Office Manager
United States Air Force
06.1978 - 07.1998
Associate of Applied Science - Information Management
Community College of The Air Force