Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark E. Dorsch, Jr

Southgate

Summary

Dynamic leader with a strong foundation in Microsoft 365, adept at fostering team collaboration and driving business success. A vibrant personality inspires and motivates others, creating an engaging work environment. Committed to continuous improvement and consistently seeking innovative solutions to enhance operational efficiency and team performance. Proven track record in leveraging technology to streamline processes and achieve organizational goals.

Overview

9
9
years of professional experience

Work History

Training and Quality Analyst

AAA Life
03.2023 - Current
  • Trained employees on effectively utilizing company systems and tools.
  • Developed Power BI reports to track overdue tasks and upcoming deadlines, enabling proactive workload management.
  • Conducted employee audits and performance assessments using Microsoft Excel.
  • Logged and reported system issues and failures through JIRA to facilitate timely resolutions.

Training Associate

Microsoft
04.2022 - 01.2023
  • Showcase Microsoft innovation whilst empowering organizations to achieve more on their journey with technology
  • Responsible for maintaining and building new customer relationships
  • Drive the best possible usage of Microsoft 365 by scheduling community workshops as well as conduct demonstrations for large groups within Enterprise

General Manager

Verizon
11.2020 - 11.2021
  • Number one in sales eight different months
  • Most profitable store in quarter one of 2021
  • Met or exceeded KPI goals every single month
  • Top store in customer satisfaction in 2021 with 96% positive customer survey score

General Manager

Sprint
10.2016 - 03.2020
  • Awarded “Top Manager of Q1 2019”
  • Earned “Elite Experience Store” for having only positive customer feedback for an entire quarter of the calendar year
  • Coach sales representatives on most efficient ways to position products
  • Use Salesforce to contact sales leads

Education

Bachelor's Degree - Business Administration

Southern New Hampshire University
03-2025

Skills

  • Efficient in Microsoft Excel/Power BI
  • Quality processes
  • Team Leadership
  • Consultative Selling
  • MS-900 Certification
  • Business Development

Timeline

Training and Quality Analyst

AAA Life
03.2023 - Current

Training Associate

Microsoft
04.2022 - 01.2023

General Manager

Verizon
11.2020 - 11.2021

General Manager

Sprint
10.2016 - 03.2020

Bachelor's Degree - Business Administration

Southern New Hampshire University

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