Mark Edward Whalen
Naples
Summary
Relationship management professional. Proven ability to build and sustain client relationships while consistently meeting organizational goals. Recognized for teamwork, adaptability, and achieving results. Skilled in conflict resolution and effective communication. Dynamic and self-motivated Sales Professional with over 25 years of experience excelling in both in-person and phone-based sales. Backed by 23 years of military training, offering unparalleled observation skills and attention to detail. Highly enthusiastic and motivated to expand product knowledge and contribute to achieving sales goals and team success.
Overview
25
25
years of professional experience
Work History
US Marine
United States Marine Corps
05.2001 - 05.2025
- District Injured Support Coordinator
- Marine Liaison Naval Hospital
- Operations and Logistics Manager
- Motor Transport Chief
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Licensed Real Estate Agent
Realty Group Premier
05.2014 - 02.2025
- Communicated with clients to understand their property needs and preferences
- Presented purchase offers to sellers for consideration
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Developed and maintained a list of properties suited to different needs and budgets
- Negotiated, facilitated and managed real estate transactions
- Accompanied buyers and sellers to their home inspections and appraisals
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
Timeshare Salesman
El Dorado Resorts
06.2006 - 06.2010
- Provided product knowledge to potential buyers
- Negotiated and closed multiple daily transactions
- Resolved customer inquiries and concerns, fostering trust and satisfaction.
- Conducted market analysis to identify potential sales opportunities.
- Increased customer loyalty by building strong relationships through regular follow-ups and personalized service.
- Facilitated product demonstrations to showcase features and benefits.
- Upheld high standards of customer service by promoting and upselling new products and services.
Recreational Vehicle Sales
Wheeler Las Vegas RV
06.2005 - 06.2006
- Conducted an average of 100 sales prospecting calls per day by in order to produce future business.
- Conducted follow-up communications to ensure customer satisfaction post-purchase and generate referrals.
- Developed strong relationships with customers for repeat business and referrals.
- Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
Automobile Sales
Magic Ford
07.2000 - 05.2004
- Expanded client base through effective networking and promotional events, driving business growth.
- Organized test drives for interested clients, resulting in higher chances of closing sales deals.
- Proficiency with CRM systems
- Self-starter and high motivation
- Negotiated favorable deals for both parties involved, promoting repeat business opportunities in the future.
- Networking and relationship skills
- Developed and maintained long-term relationships with past and present clients
- Identified customer needs, developed possible solutions and strategies
- Negotiated and closed profitable transactions
- Consistently hit and exceeded sales goals by 20%
- Excellent customer service
Education
High School Diploma -
College of The Canyons
Valencia, CASkills
- Relationship building
- Expert closer
- Accomplished in commission sales
- Highly competitive
- Staff management
- Goals and performance
- Motivational skills
- Works well independently
- Verbal and written communication
- Client relationship management
Timeline
Licensed Real Estate Agent
Realty Group Premier
05.2014 - 02.2025
Timeshare Salesman
El Dorado Resorts
06.2006 - 06.2010
Recreational Vehicle Sales
Wheeler Las Vegas RV
06.2005 - 06.2006
US Marine
United States Marine Corps
05.2001 - 05.2025
Automobile Sales
Magic Ford
07.2000 - 05.2004
High School Diploma -
College of The Canyons
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