Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Ellis

Oxford,NC

Summary

Experienced senior technician bringing several years' experience and strengths in leadership, coaching and organizing field work. Focused on delivering high-quality work every time.

Overview

27
27
years of professional experience
2
2
years of post-secondary education

Work History

Senior Technician

Eye Care Alliance
Apex, North Carolina
09.2012 - 08.2025
  • Troubleshoot, repair, rebuild, install, customer phone support of ophthalmic diagnostic instruments
  • Maintained and calibrated medical equipment for accurate diagnostic procedures.
  • Trained junior technicians on equipment usage and safety protocols.

Senior Field Engineer

ZEISS
Dublin, California
05.1998 - 09.2012
  • Factory trained on cirrus oct, visual field analyzer, IOL-Master, lens analyzer, auto refractor, fundus cameras, corneal topographer, yag laser, 532 laser
  • Scheduled repairs and installs with customers
  • Maintained inventory of repair parts
  • Phone support
  • Networking of some instruments
  • Calibrated technical equipment.
  • Conducted site assessments to determine project feasibility and requirements.
  • Maintained accurate records of service calls, repairs and parts replacements.
  • Resolved complex technical problems through troubleshooting techniques.
  • Identified design flaws or potential issues with existing systems in the field.
  • Created comprehensive reports documenting all service visits, repair activities and resolutions.
  • Performed on-site installation, maintenance, and repair of company equipment.

Education

Associate Degree - Electronic Engineering Technology

Vance-Granville Community College
Henderson, NC
06.1990 - 06.1992

Skills

  • Equipment maintenance
  • Diagnostic troubleshooting
  • Customer support
  • Calibration techniques

Timeline

Senior Technician

Eye Care Alliance
09.2012 - 08.2025

Senior Field Engineer

ZEISS
05.1998 - 09.2012

Associate Degree - Electronic Engineering Technology

Vance-Granville Community College
06.1990 - 06.1992
Mark Ellis