Experienced senior technician bringing several years' experience and strengths in leadership, coaching and organizing field work. Focused on delivering high-quality work every time.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Senior Technician
Eye Care Alliance
Apex, North Carolina
09.2012 - 08.2025
Troubleshoot, repair, rebuild, install, customer phone support of ophthalmic diagnostic instruments
Maintained and calibrated medical equipment for accurate diagnostic procedures.
Trained junior technicians on equipment usage and safety protocols.
Senior Field Engineer
ZEISS
Dublin, California
05.1998 - 09.2012
Factory trained on cirrus oct, visual field analyzer, IOL-Master, lens analyzer, auto refractor, fundus cameras, corneal topographer, yag laser, 532 laser
Scheduled repairs and installs with customers
Maintained inventory of repair parts
Phone support
Networking of some instruments
Calibrated technical equipment.
Conducted site assessments to determine project feasibility and requirements.
Maintained accurate records of service calls, repairs and parts replacements.
Resolved complex technical problems through troubleshooting techniques.
Identified design flaws or potential issues with existing systems in the field.
Created comprehensive reports documenting all service visits, repair activities and resolutions.
Performed on-site installation, maintenance, and repair of company equipment.