Mark Engledow
COTTONWOOD HEIGHTS,Utah
Summary
Dedicated customer service professional with over a 30year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Robust background encompassing problem resolution, business development, and customer relations. Thrives in competitive markets with unsurpassed drive, passion, and commitment to exceeding expectations in customer satisfaction and customer loyalty.
Overview
31
31
years of professional experience
Work History
Manger
Lowe's
Layton, UT
03.2022 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Applied customer feedback to develop process improvements and support long-term customer relationships.
- Accomplished multiple tasks within established timeframes.
- Resolved customer conflicts, actively listening to concerns and finding appropriate middle ground.
Handyman
Self Employed Services
Layton, UT
04.2005 - Current
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Completed over 100 home improvement jobs for residential property owners.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Troubleshoot and diagnose problems with mechanical and electrical systems and equipment.
- Responded to maintenance requests in 18 properties with great speed and efficiency.
- Educated clients on how to maintain systems and appliances, upholding high standards of customer service.
Team Lead, Merchandising Service Team (MST)
Lowe's
Layton, Utah
04.2016 - 03.2022
- Continuously checked products for quality assurance according to strict guidelines.
- Reviewed project specifications and planogram drawings prior to beginning projects to better understand assignments and expected deadlines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Verified and reported on work progress and completion of resets, the building of merchandising fixtures, and displays.
- Extensive knowledge of building and assembling household fixtures.
- As Team Lead, for 3.5 years, #1 store in the district for on-time completion of resets and general base servicing.
Plumbing Sales Specialist
Lowe's
Layton, Utah
06.2014 - 04.2016
- Engaged directly with construction contractors, plumbers, builders, and other key individuals to promote business opportunities.
- Built lasting client relationships through effective communication and prompt issue resolution, with timely and comprehensive follow-up.
- Offered excellent customer service with an extensive knowledge base of information on products.
- An enthusiastic key member of Lowe’s sales force team maintaining orderly processes and highly adaptable to change.
- Assisted customers with estimates and installation of various products.
- Mainlined contact with sub-contractor and customer to ensure completion of projects was done to customer's satisfaction
Department Manager, Lumber, Electrical, Plumbing,
The Home Depot Inc
Riverdale, Utah
04.2009 - 06.2014
- Successfully managed 13 direct reports while effectively overseeing operations and fiscal health of departments ensuring compliance with company standards.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Communicated with managers of other departments to maintain transparency.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Prepared detailed reports for management to clarify existing trends, review sales, and inventory data, and support shrink minimization and safety awareness.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
Diploma - Computer Information Systems Operator, Analyst
Utah Army National Guard
Fort Gordan, Georgia10.2000
Associate of Applied Business - Accounting
Stevens-Henagar College of Business
Ogden, Utah11.1991
High School Diploma -
Bonneville High School
Ogden, UT06.1988
Skills
- Computer Literacy
- Following Up
- Customer Satisfaction
- Follow-Up
- Cost Controls
- Handling Escalations
- Verbal and Written Communication
- Workflow Management
- Time Management
- Quality Assurance
Timeline
Manger
Lowe's
03.2022 - Current
Team Lead, Merchandising Service Team (MST)
Lowe's
04.2016 - 03.2022
Plumbing Sales Specialist
Lowe's
06.2014 - 04.2016
Department Manager, Lumber, Electrical, Plumbing,
The Home Depot Inc
04.2009 - 06.2014
Handyman
Self Employed Services
04.2005 - Current
Diploma - Computer Information Systems Operator, Analyst
Utah Army National Guard
Associate of Applied Business - Accounting
Stevens-Henagar College of Business
High School Diploma -
Bonneville High School
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