Mark Erwin
Delta,CO
Summary
Dynamic Shop Manager at All Steel Inc with a proven track record in enhancing profit margins through effective supplier negotiations. Skilled in employee management and training, I fostered a high-performing team that improved customer service and reduced turnover. Adept at inventory control, I ensured optimal stock levels, driving sales and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shop Manager
All Steel Inc
03.2020 - Current
- Reduced overhead costs through effective negotiation with suppliers, enhancing profit margins.
- Ensured compliance with company policies by educating staff on regulations and updates.
- Coordinated staff schedules for peak hours to maximize customer service effectiveness.
- Executed training programs to elevate customer service skills among team members.
- Managed inventory levels to guarantee adequate stock for customer needs at all times.
- Fostered team morale through recognition programs and open communication channels.
- Maintained a clean and organized workspace, contributing to an inviting store atmosphere.
- Cultivated client relationships through dynamic communication skills and issue resolution.
- Assisted in daily shop operations, ensuring efficient workflow and customer service.
- Learned inventory management systems to track stock levels and reorder supplies.
- Supported team members in maintaining a clean and organized workspace.
- Adapted quickly to various tasks, demonstrating flexibility in a fast-paced environment.
- Observed safety protocols to maintain compliance within the shop environment.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Implemented safety protocols, ensuring secure environment for both staff and customers.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Improved team morale and productivity through regular feedback and recognition programs.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma - General Studies
05.1984
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Task delegation
- Policy enforcement
- Staff recruitment
- Recruitment and hiring
- Vendor engagement
- Hiring management
- Team leadership
- Decision-making
- Inventory management
- Effective leader
- Operations management
- Teamwork and collaboration
- Training management
- Staff management
- Relationship building
- Delegating work
- Staff hiring
- Staff scheduling
- Quality assurance
- Inventory control
- Performance evaluations
- Staff training/development
- Performance improvements
- Assignment delegation
- Performance improvement
- Employee reviews
- Hiring and onboarding
- Operations oversight
- Employee relations
- Staff development
- Employee development
- Proficient in software
- Calendar management
- Delegation
- Supplier monitoring
- Product development
- Department oversight
Languages
Spanish
Professional Working
Timeline
Shop Manager - All Steel Inc
03.2020 - Current
Kofa - High School Diploma, General Studies
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