Mark Esterheld
Pittsburgh,PA
Summary
Results-driven Manager of Security with 25+ years of FedEx experience, including 10+ years leading enterprise-wide security projects. Exceptional analytical, communication, planning, risk assessment and mitigation and leadership skills. Expert in streamlining security processes and implementing efficient security solutions.
Overview
25
25
years of professional experience
Work History
Manager Security
FedEx Ground/Federal Express Corporation
Pittsburgh, PA
07.2023 - Current
- Provides management and training to FedEx security specialists, officers, and contract security
- Plans, organizes, direct, and controls operations security programs to ensure the safety and security of FedEx employees, facilities, and customer property
- Led a team to complete a network-wide blitz and a current quarterly review to verify the installation and functionality of agreed-upon safety and security technologies on vehicles used by Independent Service Providers (ISP) to provide service
- Led a cross-departmental team to develop a MyTime-Access Control Compliance report, which was added to the facilities BCSA Test
- Developed corresponding no badge progressive discipline for package handlers forgetting/losing their FedEx ID
- Led a team of cross-OpCo security representatives to develop the Enterprise Facility Foundational Security Standards and Facilities Standard Operating Procedures (SOP) that outlines the foundational security standards and guidelines
- Led a team of security management to develop the Enterprise Vehicle Foundational Security Standards for pickup/deliver vehicles, tractors, and trailers
- Co-lead of the Rolling Assets Center of Excellence (COE) leading initiatives on bolt seals, body worn cameras, immobilization, MEDALS, Spitfire, de-branding, identification of cloned vehicles, and rail
- Recipient of the FY2024 Five Star Award
Manager Facility Security Design & Technology
FedEx Ground/Federal Express Corporation
Pittsburgh, PA
05.2021 - 07.2023
- Managed the staff responsible for the design, installation, project management, and on-going support of all physical security systems and solutions in the FedEx Ground network
- Oversaw vendor performance ensuring compliance to security requirements
- Establishes security policy, procedures and standards for strategic company initiatives
- Managed and led a network-wide rollout of the anti-theft device for more than 77,000 pick-up and delivery vehicles listed on Schedule B
- Led and facilitated a privileged and confidential physical security sub-team to develop physical security item and process recommendations to present for approval to the Corporate Vice President Global Chief Security Officer
- Created and implemented new standards and cost matrixes for all physical security including video surveillance, access control, and building alarm systems
- Recipient of the FY2022 Five Star Award
Project Manager
FedEx Ground/Federal Express Corporation
Pittsburgh, PA
10.2020 - 05.2021
- Leads cross-functional and cross-opco teams of professionals through all phases of the project lifecycle
- Manages and directs projects or initiatives to ensure projects are delivered on-time, within budget, and meeting or exceeding customer expectations
- Managed a team that created training material, communications, and a compliance report for a roll out of 250 guard tour systems to corporate and field locations
- Managed a process that utilized business crime risk forecasting data to reduce capital spend by $6M and corporate and field contract security by more than $2M annually
- Led an initiative to increase vehicle security in the network including new vehicle security assessment compliance report sent to the Senior Vice President of Operations; and worked with Strategic Security Planning and Express Security on designing new fields in the Enterprise Security Information Management System to capture relevant data for vehicle security incidents
- Led and participated on cross-functional strategic teams including Loss Quality Action Team; Robbery Prevention; Canada Harassment, Discrimination, and Violence Prevention; Service Provider Familiarization; Domestic Violence; and Capital Management Committee
PPS Program Specialist/Advisor
FedEx Ground/Federal Express Corporation
Pittsburgh, PA
02.2014 - 10.2020
- Led the design and development of security related processes, projects, and initiatives to ensure the safety and security of our people, customer assets and packages, and then manages and directs these processes, projects, and initiatives to ensure compliance and continuous improvement
- Works with various internal and external departments on strategic projects to mitigate corporate risk and ensure security and operational requirements are met by evaluating, analyzing, and reviewing security environment and potential threats
- Manages, advises, and defines all phases of the department budget, security capital, station guard service, and long-range outlook plan
- Developed a new Workplace Violence Prevention and Active Threat Awareness Campaign increasing the manager accountability resulting in compliance of 99.5%
- As part of a larger loss reduction initiative plan, developed new processes and communications regarding fraud, theft, vehicle security accountability, vehicle security standards, vehicle security assessments, and district loss quality action teams
- Project Manager for the Security Awareness Month, Security Town Hall, PPS Security Station Checklist, and First Responder Walk-throughs
- Created and implemented a new vendor criminal background check program for all ID badged vendors
- Created a new procedure, Background Check for Vendor Personnel, and guidance, FedEx Ground Security Awareness Guide for Vendors
Senior Business Analyst
FedEx TechConnect
Pittsburgh, PA
06.2010 - 02.2014
Critical Inventory Logistics Systems Analyst
FedEx Global Supply Chain Systems
Pittsburgh, PA
02.2007 - 06.2010
Operations Coordinator
FedEx Express/FedEx Customer Information Services
Memphis, TN
07.2004 - 02.2007
Senior Ground Trace Representative
RPS/FedEx Express
Pittsburgh, PA
07.2001 - 07.2004
Customer Service Representative
RPS/FedEx Express
Pittsburgh, PA
06.1999 - 07.2001
Education
Bachelor of Science - Business Management
University of Phoenix
Skills
- Team Leadership
- Financial Management
- Cross-functional team management
- Staff Development
- Strategic Planning
- Project Management
- Complex Problem-Solving
- Investigations
- eSIMS
- CDAS
- Proficient in Microsoft Office
- Business Objects Power User
Timeline
Manager Security
FedEx Ground/Federal Express Corporation
07.2023 - Current
Manager Facility Security Design & Technology
FedEx Ground/Federal Express Corporation
05.2021 - 07.2023
Project Manager
FedEx Ground/Federal Express Corporation
10.2020 - 05.2021
PPS Program Specialist/Advisor
FedEx Ground/Federal Express Corporation
02.2014 - 10.2020
Senior Business Analyst
FedEx TechConnect
06.2010 - 02.2014
Critical Inventory Logistics Systems Analyst
FedEx Global Supply Chain Systems
02.2007 - 06.2010
Operations Coordinator
FedEx Express/FedEx Customer Information Services
07.2004 - 02.2007
Senior Ground Trace Representative
RPS/FedEx Express
07.2001 - 07.2004
Customer Service Representative
RPS/FedEx Express
06.1999 - 07.2001
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Justin BatisteJustin Batiste
Package Handler at Federal Express Corporation (FedEx Ground)Package Handler at Federal Express Corporation (FedEx Ground)
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Latrice LedellLatrice Ledell
Operations Admin II. at FedEx Ground/ExpressOperations Admin II. at FedEx Ground/Express