Mark Everson
Pittsburgh,PA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Take 5 Oil Change. Expert in team leadership and complex problem-solving, significantly reducing operational costs while fostering a positive work environment. Skilled in workforce management and customer relationship management, adept at driving performance and achieving results through effective communication and collaboration.
Overview
22
22
years of professional experience
Work History
Manager
Take 5 Oil Change
02.2016 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Forklift Operator
Little Tykes
05.2008 - 02.2016
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Line Leader
Alcoa
01.2002 - 05.2008
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
Education
High School Diploma -
Barberton High School
Barberton, OH06.1985
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Workforce Management
- Teamwork and Collaboration
- Positive Attitude
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
- Scheduling and Coordinating
Timeline
Manager
Take 5 Oil Change
02.2016 - 04.2024
Forklift Operator
Little Tykes
05.2008 - 02.2016
Line Leader
Alcoa
01.2002 - 05.2008
High School Diploma -
Barberton High School