MARK FAHIM
Laguna Niguel,CA
Summary
Dynamic leader with a proven track record at Providence Mission Hospital, adept in pharmacy operations management and staff development. Excels in leveraging data analytics for system optimization, enhancing medication dispensing accuracy. Bilingual in English and Arabic, combines outstanding service with effective communication to foster team excellence and workflow optimization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor Pharmacy Technician
Providence Mission Hospital
Mission Viejo
01.2019 - Current
- Core leader overseeing 30+ caregivers, conducting interviews and disciplinary actions
- Manage and oversee 70 automated medication dispensing units (Pyxis units), handling data analytics, software updates, and hardware maintenance
- Monitor and ensure compliance with medication storage and dispensing protocols
- Conduct regular training sessions for staff on the use of Pyxis units and other pharmacy systems
- Implement and oversee quality control measures to ensure the accuracy and efficiency of medication dispensing
- Collaborate with pharmacists, nurses, and other healthcare professionals to optimize patient care and medication management
Online Teacher
VIPKID
China, Remote
10.2017 - Current
- Company Overview: Online teaching platform for Chinese students
- Provide 1-on-1 online full immersion language and content classes to Chinese students based on the US Common Core State Standards
- Provide an international learning experience to children in China between the ages of 4-12
- Use a 1-on-1 approach to foster creativity and critical thinking skills
- Online teaching platform for Chinese students
Certified Pharmacy Technician
RITE AID
Laguna Niguel
12.2014 - Current
- Fill bottles with prescribed medications and type and affix labels
- Process and resolve insurance claims
- Answer telephones in a timely manner
- Maintain proper storage and security conditions for drugs
- Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information
- Intake of written and electronic prescriptions
- Billing insurance
- Accurately count and dispense medications
- Assist customers with the purchase of their medications
Behavioral Therapist
PROOF POSITIVE
Costa Mesa
07.2016 - 07.2017
- Provide one-on-one ABA techniques to individuals diagnosed with Autism and related disorders
- Implement behavior intervention plans created by Board Certified Behavior Analysts and Clinical Supervisors
Event Specialist/Beverage Promoter
ADVANTAGE SALES AND MARKETING
Laguna Niguel
09.2013 - 05.2016
- Generate brand awareness and boost sales by hosting an in-store micro party to provide samples and information to adults during in-store promotions
- Responsible for setting up and breaking down work area, preparing, and sampling products on scheduled event days
Caregiver
ST. MARINA SENIOR HOME CARE
Laguna Niguel
07.2013 - 12.2015
- Assisted family business as a caregiver
- Proficient in preparing food based on each resident's individual needs and administering medication to residents
- Designed and implemented activities to keep residents engaged
Multiple Departments
ALBERTSONS SAV-ON PHARMACY
Mission Viejo
06.2006 - 09.2013
- Worked in various roles including 4 years in the pharmacy as a clerk and technician, and 3 years in customer service, bagging, cashiering, general merchandise, deli, produce, and bakery
- Floated to different Sav-On Pharmacies throughout Orange County
Education
B.S. - Bachelor of Arts, Psychology
California State University, Fullerton
A.A. - Associate of Arts, Psychology
Saddleback College
Mission ViejoSkills
- Highly motivated
- Quick learner
- Staff development
- Aseptic techniques
- Meticulous worker
- Detail-oriented
- Outstanding customer service
- Proficient in the Microsoft Office Suite
- Bilingual in English and Arabic
- Problem-solving skills
- Experience in managing automated medication-dispensing systems
- Strong leadership skills
- Supervisory skills
- Skilled in data analytics
- Troubleshooting software and hardware issues
- Effective communication
- Team management abilities
- Workflow optimization
- Pharmacy operations management
- New hire onboarding
Summaryofqualificationsandskills
- Highly motivated, quick learner, eager to further knowledge and skills
- Meticulous worker: attentive to quality, detail, and organization
- Over 10 years of providing outstanding customer service
- Proficient in the use of computers, including Microsoft Office Suite
- Bilingual in English and Arabic
- Possesses problem-solving skills in a high-work environment
- Extensive experience in managing automated medication dispensing systems (Pyxis units)
- Strong leadership and supervisory skills in a hospital pharmacy setting
- Skilled in data analytics and troubleshooting software/hardware issues
- Effective communication and team management abilities
Certification
- certified pharmacy technician (CPhT)
- IBM Business Analyst Certification
Languages
Arabic
Professional
Timeline
Supervisor Pharmacy Technician
Providence Mission Hospital
01.2019 - Current
Online Teacher
VIPKID
10.2017 - Current
Behavioral Therapist
PROOF POSITIVE
07.2016 - 07.2017
Certified Pharmacy Technician
RITE AID
12.2014 - Current
Event Specialist/Beverage Promoter
ADVANTAGE SALES AND MARKETING
09.2013 - 05.2016
Caregiver
ST. MARINA SENIOR HOME CARE
07.2013 - 12.2015
Multiple Departments
ALBERTSONS SAV-ON PHARMACY
06.2006 - 09.2013
B.S. - Bachelor of Arts, Psychology
California State University, Fullerton
A.A. - Associate of Arts, Psychology
Saddleback College
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