Mark Fairbanks
Spokane,WA
Summary
Hardworking Drain technicain promoting extensive troubleshooting, customer assistance and inspection skills coupled with Five years of expertise. Diligent and hardworking with high commitment to safety. Ready to take on new challenges with great company offering opportunities for advancement.
Overview
6
6
years of professional experience
Work History
Drain Technician
Mr. Rooter
07.2018 - Current
- Improved customer satisfaction by promptly and efficiently addressing drain issues.
- Enhanced team performance by sharing technical knowledge and troubleshooting techniques with fellow technicians.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Completed complex drain repair projects, ensuring minimal disruption to clients'' daily routines.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Increased client retention through excellent communication skills and consistent follow-up on service calls.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Served as a reliable point of contact for customers seeking advice or assistance with their drainage systems, establishing trust and credibility within the community.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Transported materials and tools to job site and accounted for tools.
- Explained features and benefits of solution to obtain agreement for services before performing work.
Education
Bachelor of Science - Law And Justice
Central Washington University
Ellensburg, WASkills
- Water Heater Installation
- Pipe joining
- Pipe welding
- Drain Cleaning
- Fixture Installation
- Pipe Support Installation
- Pipe Measuring
- Pipe Grading
- Pipe Insulation Installation
- Video Inspection
- Hydro Jetting
- Trenchless Technology
- Effective Communication
Timeline
Drain Technician
Mr. Rooter
07.2018 - Current
Bachelor of Science - Law And Justice
Central Washington University
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