Summary
Overview
Work History
Education
Skills
Timeline
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Mark Farrell

Suffield,CT

Summary

Dynamic customer service professional with a strong work ethic and proven track record at Costco. Expert in service delivery management, enhancing customer satisfaction through effective listening and empathy. Achieved high accuracy in cash handling and streamlined checkout processes, contributing to increased sales and improved customer loyalty.

Overview

6
6
years of professional experience

Work History

Cashier/Customer Service Representative

Costco
10.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.

Education

High School Diploma -

Enrico Fermi High
Enfield, CT

Skills

  • Service delivery management
  • Customer support
  • Strong work ethic
  • Effective listener with empathy

Timeline

Cashier/Customer Service Representative

Costco
10.2019 - Current

High School Diploma -

Enrico Fermi High

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