MARK FELIX
East Orange,NJ
Summary
Talented Housekeeping Director with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time. Multi-talented Housekeeping Director works with a diverse team. Known for building rapport and team collaboration. Resourceful Logistic Officer offering broad knowledge base and diverse skill set illustrated through 15 years of experience in a Housekeeping Director roles. Known for leadership skills and management prowess.
Overview
6
6
years of professional experience
Work History
Director of Housekeeping
Spring Hills Assisted Living
Matawan , NJ
11.2020 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Organized supplies for use based on expected customer needs.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Managed team of [24] personnel in busy nursing home with 220 rooms.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Commanded controls over expenses and inventory for optimal budget tracking.
Director of Housekeeping and Laundry
Healthcare Services Group
Monroe, NJ
10.2017 - 12.2020
- Processed paperwork related to supply requests, purchase orders and returns.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.
- Stored and handled chemicals properly according to safety data sheets and OSHA standards to minimize accidents and mishaps
- Worked with admissions / front desk to respond promptly to guest concerns.
- Drove improvements to workflow and room turnover with hands on proactive management style.
- Effective budgeting and assignation of talents as well as resources.
- Evaluate employee performance and develop improvement plans.
- Maintain a well-organized up-to-date ordering system.
- Supervised employees by coaching on daily duties and delegating tasks.
- Held monthly meetings with staff.
- Fill in for maintenance director whenever off or called out.
- Prepared for and went through multiple state inspections / survey.
- Develops and maintains calendars and schedules for housekeeping staff, carb schedule, buffing schedules, wheelchair schedules ETC.
- Supervised and inspect housekeeping staff to ensure that each assigned resident room is cleaned and all amenities are replenished.
- Attend daily managers meeting with Administrator to review expenses and issues to be resolved.
- Motivate and maintain moral of department to ensure positive working environment is being kept.
- Conduct walk through and establish cleanliness standards with staff.
- Monitor payroll and overtime.
- Hired trained and monitor performance of all housekeeping and laundry staff.
Education
Certificate - Certification of Mastery Infection Prevention
University of Guyana
Georgetown Guyana03.2003
High School Diploma -
Richard Ishmael Secondary
Georgetown Guyana02.1999
Skills
- Maintenance scheduling
- Heavy equipment operations
- Stocking Supplies
- Cleaning practices
- Expense tracking
- Supply inventory management
- Department coordination
- Payroll administration
- Staff evaluations
- Quality improvements
- Staff management
- Employee training
Timeline
Director of Housekeeping
Spring Hills Assisted Living
11.2020 - Current
Director of Housekeeping and Laundry
Healthcare Services Group
10.2017 - 12.2020
Certificate - Certification of Mastery Infection Prevention
University of Guyana
High School Diploma -
Richard Ishmael Secondary
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