Mark Felton
Charlotte,NC
Summary
Hardworking and motivated professional with extensive years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Managing Associate
Hagerty Consulting, Inc.
06.2022 - 01.2026
- Developed and implemented emergency management plans, policies and procedures.
- Coordinated client communications and managed expectations throughout project lifecycles.
- Mentored junior associates, providing guidance on best practices and project management tools.
- Managed multiple projects with competing deadlines simultaneously.
Task Force Leader
Federal Emergency Management Agency, FEMA
Denver, CO
10.2019 - 06.2022
- Led emergency response teams during disaster recovery operations.
- Facilitated communication between federal, state, and local agencies during crises.
- Managed project timelines to ensure compliance with federal regulations.
- Facilitated communication between senior management and task force teams regarding expectations and requirements.
Administrative Support Specialist
Defense Counterintelligence and Security Agency
Quantico, VA
06.2018 - 08.2019
- Coordinated communication between departments and external partners.
- Maintained accurate records and files for personnel and security clearances.
- Provided administrative support to senior leadership during project execution.
Teaching Assistant
Virginia Commonwealth University, VCU
Richmond, VA
08.2018 - 05.2019
- Assisted professors in preparing course materials and lesson plans.
- Supported grading and assessment processes by compiling student submissions.
Program Delivery Manager
Federal Emergency Management Agency, FEMA
Richmond, VA
11.2018 - 02.2019
- Managed program delivery for disaster recovery initiatives across multiple regions.
- Provided customer service as a Program Delivery Manager (PDMG) to facilitate and coordinate the accurate and efficient delivery of the Public Assistance program.
- Completed Public Assistance Grants projects for small, large, and specialized lane projects.
Emergency Management Officer
Prince George Fire and EMS
Prince George, VA
10.2017 - 04.2018
- Collaborated with local agencies to enhance community preparedness initiatives and resources.
- Facilitated public outreach campaigns to educate citizens on disaster preparedness strategies.
- Reviewed and updated emergency management policies in line with state regulations and standards.
Sales Associate
Best Buy
Fredericksburg, VA
10.2009 - 01.2012
- Assisted customers with product selections and inquiries.
- Operated point-of-sale systems for transactions and returns.
- Provided exceptional customer service to enhance shopping experience.
Education
Master of Science - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Richmond, Virginia, VA05-2019
Bachelor of Arts - Criminal Justice
Virginia Commonwealth University
Richmond, Virginia, VA05-2016
Skills
- Emergency management
- Project management
- Regulatory compliance
- Crisis communication
- Policy development
- Stakeholder engagement
Timeline
Managing Associate
Hagerty Consulting, Inc.
06.2022 - 01.2026
Task Force Leader
Federal Emergency Management Agency, FEMA
10.2019 - 06.2022
Program Delivery Manager
Federal Emergency Management Agency, FEMA
11.2018 - 02.2019
Teaching Assistant
Virginia Commonwealth University, VCU
08.2018 - 05.2019
Administrative Support Specialist
Defense Counterintelligence and Security Agency
06.2018 - 08.2019
Emergency Management Officer
Prince George Fire and EMS
10.2017 - 04.2018
Sales Associate
Best Buy
10.2009 - 01.2012
Master of Science - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Bachelor of Arts - Criminal Justice
Virginia Commonwealth University