Mark Fernandes
Queens,NY
Summary
Motivated customer service specialist with over 15 years experience, driven to exceed sales goals and build long-term relationships with customers. Deliver positive experiences through high-quality customer care.
Overview
18
18
years of professional experience
Work History
VFX associate
The Shed
- Providing Guests an with excellent customer service experience
- Ushering Patrons to there seats, Ticket Taking, Ticket Scanning and Wayfinding
- Fire Guard Certified.
Tour Guide
Madison Square Garden
01.2016 - Current
- Providing Guests with a history and visual experience of New York’s premier arena
- Dispatching Tours, providing information about the experience and answering questions and upcoming events.
Usher/VIP Security
Pantages Theatre- Los Angeles, CA
02.2016 - 05.2016
- Provided excellent customer service to the theatre patrons
- Assisted with daily theatre operations
- Ensured an enjoyable and safe environment for all the patrons
- Provided onsite VIP security detail.
Security Guard/Peace Officer
Spec Concepts–Los Angeles, CA
09.2012 - 05.2016
- Provided professional licensed security for film premieres, film festivals, concerts, conventions and political events
- VIP talent escort
- Perimeter setup and Establishing safety boundaries
- Crowd control and liaison with Los Angeles Police Department, Studio Executives, PR Personnel and venue management.
Guest Service Relations
Arclight Cinemas-LosAngeles
04.2006 - 12.2008
- Assisting in operations of film premieres, screenings and special events, tasks included concession preparation, liaison with studio executives, public relations representatives, media and general guests
- Retail store, concessions and box office operations
- Guest service desk operations tasks including answering the phones, ticket exchange, refunds, resolving guest issues and advance bookings.
Education
Associate of Arts - Performing arts
Theatre of arts
01.2007
Associate of Arts - Performing arts
East 15
01.2002
GCSE - undefined
St George Community School
01.1996
Skills
- Organized and efficient
- Punctual
- Excellent attention to detail
- Proficient at multitasking
- Creative problem solver
- Can work within deadlines and time constraints
- Cash Handling
- Workplace Safety
- Decision-Making
- Point of sale operation
- Courteous and Professional
Timeline
Usher/VIP Security
Pantages Theatre- Los Angeles, CA
02.2016 - 05.2016
Tour Guide
Madison Square Garden
01.2016 - Current
Security Guard/Peace Officer
Spec Concepts–Los Angeles, CA
09.2012 - 05.2016
Guest Service Relations
Arclight Cinemas-LosAngeles
04.2006 - 12.2008
VFX associate
The Shed
Associate of Arts - Performing arts
Theatre of arts
Associate of Arts - Performing arts
East 15
GCSE - undefined
St George Community School