Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark Fernandez

Burbank,CA

Summary

Efficient, reliable post producer with a proven track record at Keep Me Posted, excelling in client communication and project management. Enhanced post-production workflows and fostered strong client relationships, ensuring timely project delivery. Adept at leveraging emerging technologies to drive efficiency and maintain competitive advantage in fast-paced environments.

Overview

27
27
years of professional experience

Work History

In House Post Producer

Keep Me Posted/Fotokem
08.2007 - 10.2024
  • Mitigated potential project risks by proactively addressing challenges and maintaining open communication with all stakeholders throughout the post-production process.
  • Streamlined project management processes through the implementation of collaborative tools and clear communication channels for team members.
  • Maintained a thorough understanding of industry trends and emerging technologies to ensure competitive advantage in the marketplace.
  • Developed strong relationships with clients by maintaining regular communication and providing exceptional customer service.
  • Managed multiple projects simultaneously, ensuring timely completion and delivery within budgets.
  • Improved project efficiency by streamlining post-production workflows and implementing new software solutions.
  • Collaborated with editors, sound designers, and visual effects artists to create cohesive final products that met client expectations.
  • Developed schedules for post production, editing, and duplication for timely delivery.
  • Maintained project costs through careful budgeting and monitoring of expenditures.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Account Service Representative

Laser Pacific Media Corp
09.1997 - 08.2007
  • Managed several accounts simultaneously, maintaining regular contact, and professional relationships with each.
  • Streamlined internal processes for improved efficiency and increased productivity within the team.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
  • Worked closely with sales team members, providing account insights and supporting the development of new business proposals.
  • Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
  • Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
  • Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
  • Developed comprehensive account strategies to meet specific client objectives and drive overall business performance.
  • Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
  • Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
  • Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.

Education

General Studies

University of California, San Diego
La Jolla, CA

General Studies

San Diego State University
San Diego, CA

General Studies

San Diego Mesa College
San Diego, CA

Skills

  • Client communication
  • Deadline management
  • Collaborative attitude
  • Post-production workflow
  • Asset organization
  • Teamwork and collaboration
  • Effective communication
  • Work Planning and Prioritization
  • Purchase orders
  • Client relations
  • Schedule management
  • Talent acquisition

Languages

English
Full Professional

Timeline

In House Post Producer

Keep Me Posted/Fotokem
08.2007 - 10.2024

Account Service Representative

Laser Pacific Media Corp
09.1997 - 08.2007

General Studies

University of California, San Diego

General Studies

San Diego State University

General Studies

San Diego Mesa College

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