Mark Ferrari

• Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
• Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
• Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
• Enhanced team performance by implementing effective communication and collaboration strategies.
• Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
• Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.

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• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Effectively upsold daily specials and promotional offers to enhance customer experience, resulting in increased profits and customers satisfaction.

• Maintained a clean and organized job sites, contributing to a safe working environment for all employees..
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered and disposed of worksite debris to remove safety hazards.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Collaborated with colleagues to meet strict project deadlines resulting in strong customer satisfaction.
• Assisted colleagues with tasks ensuring that all team members worked efficiently.