MARK FIORE

• Troubleshot and diagnosed problems to accurately resolve wide range of Job-related issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Working understanding of shipping software and set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Trained users on how to operate Forklift, Computer shipping programs.
• Completed inventory counts and organized supplies.
• Shipping product to customers from mercury warehouse, on a daily scheduled timeline.
• Driving and training forklift, Stand Up Forklift drivers to perform daily tasks.
• Using company technology, software to receive products into the warehouse and stations and to ship to existing customers.
• UPS and FEDEX shipping of individual specialty products domestically and internationally.
• Worked Through collaborative strategy and proactive problem-solving,
• Improved team productivity by implementing effective time management strategies during projects.
• Enhanced user experience by addressing and resolving technical issues promptly.
• Provided feedback and guidance to program participants regarding progress and development.
• Resolved conflicts that arose between co-workers by listening to complaints and finding appropriate solutions.
• Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
• Optimized digital resources through routine troubleshooting and proactive system updates.
• Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
• Actively contributed ideas during strategy sessions that resulted in increased member engagement.
• Assembly line worker, Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
• Followed protocols to enhance protection and maintain safe work environment.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
• Continuously checked products for quality assurance according to strict guidelines.
• Assisted quality assurance by inspecting items and removing defective parts.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Materials
• Packed items into appropriate containers for shipment.
• Transported inventory items to appropriate locations.
• Used hand-held scanners and physical logs to accurately track item movements.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Drove forklifts, pallet jacks and other equipment to move materials.

• Delegating tasks to appropriate team members.
• Monitor warehouse inventory and maintains data base.
• Plan and process tags for movement of products throughout warehouse including storage and shipment of Retail finished products.
• Execute daily production and shipping plan, arranging for excess stock to be stored in warehouse.
• Audit and report inventory while making recommendations on which items to order and restock.
• Manage warehouse associates, monitoring work and ensuring safe use of warehouse equipment.
• Establish warehouse practices and protocols to achieve effective efficient warehouse.
• Communicate with other departments to ensure products are shipped in timely manner.
• Calculated and monitored inventory through Linkfresh tracking spreadsheets.
• Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
• Verified accuracy of shipping and receiving documents and maintained records.
• Coordinated receiving process and managed dock to efficiently unload trucks.
• Performed freight processing functions, assisting associates with irregularities in produce freight.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

• Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
• Operated forklift, Pallet Movers, and Electric hand jack, Slip reach truck, Stand up reach fork lift on regular basis with advanced skill.
• Synchronized resources on job sites by effectively communicating with managers via handheld mobile devices.
• Trained in diverse pieces of equipment and useful attachments to handle any team need.
• Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
• Placed tools and job site machinery in locked areas and secured location at end of each shift.

• Processed 15 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
• Increased daily sales by 33% by upselling New accounts and Loan banking products and financial services to customers.
• Continually boosted branch production and revenue by 33% by consistently meeting all monthly and quarterly sales goals.
• Worked with clients to address and respond to client and partnership management issues.
• Solved customer challenges by offering relevant Banking products to clients needs and situation.
• Presented new and additional products and services to existing customers.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
• Increased customer satisfaction by resolving all customer issues.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Handled 75 calls per week to address customer inquiries and concerns.

• In this position, was able to demonstrate many leadership traits and skills.
• Work included supervision in manufacturing environment,
• Understanding of manufacturing processes,
• Evaluation of manpower needs and inventory control.
• I also with C3 reservations. In addition,
• I utilized computer skills and software such as Microsoft Word, Excel and Outlook. Also,
• I utilized parts of Systems Applications and Products (SAP) data and management programs.
• (SAP) programs used were: payroll, inventory, shipping and receiving.
• Position also required excellent communication and interpersonal skills
• I interacted with unionized workforce.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Enhanced processes by pinpointing bottlenecks and working with shipping and delivery teams to resolve issues daily.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Oversaw, coached and evaluated 28 employees.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Kept accurate and detailed records of personnel progress and productivity.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

• Worked at Bank Mutual and was responsible for branch sales along with bank operations and training.
• Worked with business loans and accounts.
• This included selling and promoting annuity sales, residential loans, new leads for business banking, cross-department referrals, customer relations, and all other bank operations.
• Processed 5 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
• Worked with clients to address and respond to client and partnership management issues.
• Solved customer challenges by offering relevant products and services for clients individual needs.
• Presented new and additional products and services to existing customers.
• Approached prospective clients through cold calling and emails to meet sales targets.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Handled 10 calls per day to address customer inquiries and concerns.

• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Explained different types of loans pertaining to client situations.
• Planned and dealt with payment schedules.
• Worked with underwriters to fix application problems and resolve issues.
• Fielded customer complaints and provided solutions.
• Reviewed loan files and updated to match current standards.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Assisted senior-level credit officers with complex loan applications.
• Developed and maintained relationships with local real estate agents.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Recommended loan approvals and denials based on customer loan application reviews.
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Successfully closed average of 3 loans per month.

• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Identified and investigated variances to financial plans and forecasts.
• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
• Promoted all financial products by maintaining excellent service offering knowledge.
• Expanded client base by promoting new financial products.
• Achieved consistent recognition as top sales performer.
• Maximized revenue through improved sales techniques and branch productivity.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Processed 10 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
• Performed vault duties to handle large deposits of up to $100,000.00/Transaction and distribute currency to coworkers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored employee performance and developed improvement plans.
• Coached team on effective upselling and cross-selling methods.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency 50%
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Submitted reports to senior management to aid in business decision-making and planning.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Advanced to keyholder and assistant manager-in-charge in manager's absence.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Attended monthly sales meetings and reported pertinent information to employees.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Provided current employees options for additional training opportunities.
• Assisted Manager in interview process of prospective employees and provided feedback.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored employee performance and developed improvement plans.
• Coached team on effective upselling and cross-selling methods.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets by 45%.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Advanced to keyholder and assistant manager-in-charge in manager's absence.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.