Mark Fisher
Denison,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic professional with extensive experience as Owner and Sales Manager at Fisher Funeral Home, excelling in operations management and client service.
Proven track record in enhancing productivity and developing talent, while delivering exceptional customer experiences. Skilled in budget development and crisis management, fostering strong relationships to drive business success.
Overview
29
29
years of professional experience
Work History
Owner, Sales Manager, Customer Service Manager
Fisher Funeral Home
03.2003 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Hunter
Halkinion
03.2001 - 03.2003
- Cultivated in-depth understanding of [Type] industry trends and hiring desires.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Improved systems and processes and made customer care center more productive and profitable.
Funeral Director, Embalmer and Sales
Turrentine Jackson Morrow Funeral Home
01.1996 - 02.2001
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Secured and filed burial permits and made funeral arrangements.
- Picked up deceased at private homes, hospitals and county morgues.
- Assisted clients with pre-arranging funeral services.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Accounting
University of North Texas
Denton, TXBachelor of Science - Accounting
Dallas Institute of Funeral Service
Dallas, TX12-1998
Skills
- Verbal and written communication
- Client service
- Crisis management
- Staff hiring
- Budget development
- Talent development
- Relationship building
- Operations management
- Customer relations
- Sales leadership
- Sales management
- Human resources
Timeline
Owner, Sales Manager, Customer Service Manager
Fisher Funeral Home
03.2003 - Current
Head Hunter
Halkinion
03.2001 - 03.2003
Funeral Director, Embalmer and Sales
Turrentine Jackson Morrow Funeral Home
01.1996 - 02.2001
Associate of Applied Science - Accounting
University of North Texas
Bachelor of Science - Accounting
Dallas Institute of Funeral Service
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