Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Mark Florenz

Houston,USA

Summary

Strong, Versatile Forward Thinking Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Manager

RevCon Management, LLC
Houston, TX
03.2022 - Current
  • Position Overview: The Regional Manager’s position is responsible for all renovation activities within their region (markets/branches). This position is primarily responsible to ensure their region is achieving all company goals, budgets and on time deliveries by providing teaching, coaching, and technical training. They work directly with Area Managers to accomplish these initiatives. They help coordinate with other branches to share knowledge and ensure consistencies. This position reports directly to the Director of Operations Rev Con. They are also in charge of helping improve productivity and streamlining activities to maximize results and achieve peak performance levels throughout their region.
  • Primary Responsibilities:
  • Managing all region operations within the Renovation segment through Area Managers.
  • Drafting an annual budget for the region by October 15th for the Director of Operations review.
  • This should include sales and expenses for the renovation sector.
  • This should include recommended payroll / bonus increases for the upcoming year.
  • This should include KPI’s for each region and each market/branch.
  • New markets/branches should be pulled out separately.
  • Conducting regular sales and operations meetings with Area Managers.
  • Briefing Area Managers on current sales goals, events, promotions, and other relevant information.
  • Coordinating with other branches to share knowledge and ensure consistencies.
  • Validate the Rev Con Reference Book is up to date.
  • Increases brand awareness for Rev Con within the community.
  • Validate expenses are in line with budgets.
  • Validate that all company policies, procedures, standards, and culture is being followed throughout the region.
  • Validate new policies, procedures and or directives are disseminated throughout the region.
  • Assess market/branch for growth opportunities.
  • Identify and develop new markets. Evaluate Area Managers performance and providing them training, feedback, and coaching within their region.
  • Recognizing employee achievements, encouraging excellence in the work environment, and recognizing upcoming employee talent throughout the company.
  • Validate project closings, including final inspections, punch lists with contractors, and clients sign off.
  • Validate the Weekly Job Production Update is up to date and accurate.
  • Reviews the distribution of projects between the project managers to ensure optimal workload is achieved.
  • Helps the Area Managers identify and resolve bottlenecks.
  • Interact with large contractors and customers on a regular basis to ensure satisfaction and gain useful feedback for the market opportunities.
  • Help resolve customer/vendor problems as needed through the Area Managers.
  • Provide project updates to the Rev Con Director of Operations through regular meetings and written communications when necessary.
  • Validate all Area Managers responsibilities are being completed according to company standards.
  • Work in coordination with Accounting and Administration to ensure revenue and expense are recorded correctly.
  • Identify strengths, weakness, opportunities, and threats within your business segment.
  • Adhering to high ethical and professional standards with a focus on customer service.
  • Backup Area Manager or Project Manager as needed

Regional Manager

Contract Services LLC
04.2021 - 03.2022
  • Ensured high quality execution of all projects/contracts, and met budgets and scheduled & execution of schedules for work that met customer schedule/completion dates.
  • Monitored job progress vs. schedule and addressed issues as soon as they arose.
  • Performed project resource management (materials, labor, equipment, subcontractors, etc.)
  • Coordinated with Field Supervisors to assign appropriate resources per project schedule. Once they were assigned to their project, monitor and manage their progress vs. budget.
  • Coordinated with Material/Log Coordinator and Project Coordinator to ensure all material is ordered and received, and all subcontracts were in place per schedule.
  • Coordinated subcontract work and equipment delivery with Field Lead or Supervisor.
  • Responsible for total financial performance of projects.
  • Defined, monitored and maintained accurate budgets throughout the project.
  • Identified opportunities; propose and obtained Change Orders.
  • Identified risks and developed mitigation plans.
  • Properly communicated with entire project team and provide all necessary information to ensure efficient execution of the project(s), (turned over to Superintendent, proper information shared with Subcontractors, ensured that schedules were distributed to project teams, ensured timely communication of issues, etc.)
  • Performed periodic job walks with the appropriate team members to monitor project progress and address any issues.
  • Responsible for customer satisfaction and owned the customer relationship. Primary contact for customer. Escalation contact for field issues. Attended job coordination meetings, status meetings, etc.
  • Maintained proper documentation both externally and internally- job progress, issues, change orders, correspondence, etc. to protect interests and to allow others to access information. Ensured proper permits are obtained.
  • Opened and developed markets to extend the footprint of the company.

General Manager

RMI Interiors
08.2019 - 04.2021
  • Run the day to operations of the branch, manager trades, hire and train staff. Dispatch installer trades to daily jobs and manage QC upon completions.

Project Design

Legal Eagle Contractors
07.2018 - 07.2019
  • Providing product quotes to customers in a timely manner both before the project starts and as needed as the job progresses. Aggressively following up on business opportunities by a) sending short handwritten note after the initial sales call, b) ~calling to ask questions while the estimate is being prepared to keep the prospect "warm", c) making weekly or at least bi-weekly "check-in" calls to clients with sold jobs underway, to be sure they are happy with the production of the job, d) calendaring follow-up call, six months and again one year after the jobs close, at a minimum.

Project Manager

Statewide Remodeling
05.2015 - 05.2018
  • Review job files upon receipt to ensure quality and meet timetables.
  • Schedule re-measures with the customer. Establish customer expectations and build rapport. 1. Upon re-measure, make certain all measurements fall within Sales Representatives specified measurements. 2. Provide all necessary materials needed to obtain permits to Project Coordinator. 3. Schedule directly with the customer, or through Project Coordinator, all necessary steps in job installation.
  • Supervise sub-contractors in accordance with company policies and procedures to guarantee customer satisfaction.
  • Assist staff and/or sub-contractors to resolve complex or out of policy operation problems.
  • Conduct interviews, hire new staff, and provide sub-contractor training.
  • Responsible for meeting department productivity and quality goals.
  • Communicate with Project Coordinator, Sales Representatives and Managers.
  • Assist crews with proper load out, ensuring correct materials are issued to jobs.
  • Walk crew through job expectations and contract prior to job start.
  • Input customers information into our computer systems
  • Pull information to help management complete reports
  • Timely entering of information so our customers are called as soon as possible
  • Other duties as assigned or r

General Manager

HWM GENERAL CONTRACTORS
11.2013 - 10.2015
  • Built new business relationships and maintain ongoing relationships with current clients. Project management and material acquisition. Scheduling of sub-contractors and daily supervision to insure timely completion of tasks.

Field Supervisor

BuildPro
05.2011 - 07.2013
  • Schedule and supervise daily trade partner activities in accordance with Buildpro job schedules and business partner signed scopes of work.
  • Plan and schedule all construction activities on homes from start to finish in assigned community.
  • Inspect and ensure that work is in compliance with City/County/State requirements and building codes.
  • Maintain homes under construction in addition to the community itself in a condition presentable to our customers and within the acceptable standards of the company.
  • Provide trade partner feedback to the Construction Manager concerning the trade partner’s timeliness and attention to detail
  • Communicate construction progress and home completion date to the company by accurately updating and submitting the weekly production report.
  • Work closely with the sales, customer care, and management team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product
  • Maintain the construction documents (lot files, trade associate files and plan rack) at the job site so that all pertinent information is readily available to management and the other field associates.
  • Conduct pre-construction meeting, if applicable, with customer and oversee the construction, inspection and scheduling of the entire home using inspection forms, plans and procedures
  • Review and approve start packages prior to beginning construction of homes.
  • Act proactively to resolve homebuyer or homeowner issues.
  • Aid the Customer Care Representative with all outstanding customer care requests to make sure that they are being completed in a timely manner and approved by the customer.
  • Recruit, actively communicate with and train business partners on safety, quality requirements and payment procedures, to assure a solid vendor base.
  • Maintain a current working knowledge of all applicable building codes and OSHA job safety regulations.
  • Secure the companies property and protect it from theft, vandalism and damage.
  • Ensure compliance with the company’s safety program.
  • Attend construction meetings and training classes as scheduled.

Education

OSHA 30 - Occupational Health & Safety

OSHA Academy
Houston, TX
06.2015

Associate's degree - Business

Concordia College
Saint Paul, MN
07.1978

Skills

  • CORE COMPETENCIES: Client Relationship Management Client Needs Assessment Profit & Loss Management Client Educating & Training Sales & Negotiating Strategic Planning Market Analysis Forecasting Extensive knowledge and experience in client acquisition with relationship building, educating, and presentation skills Adept at business to business sales, negotiations, and closing deals with decision makers at many levels Demonstrated ability to build and expand opportunities within client database
  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer
  • Microsoft Word, Excel, BuildersTrend (10 years)
  • Contracts (10 years)
  • Construction estimating
  • Leadership (10 years)
  • Marketing (10 years)
  • Sales (10 years)
  • Construction management (7 years)
  • Construction (10 years)
  • Project management (10 years)
  • Quality control (10 years)
  • Project Coordination (8 years)
  • Sales Management
  • Pricing (8 years)
  • Product Development
  • Management (10 years)
  • Business Development (10 years)
  • Customer Relationship Management (9 years)
  • Account Management (9 years)
  • Microsoft Office (10 years)
  • Budgeting (8 years)
  • Research
  • Organizational Skills (10 years)
  • Maintenance (10 years)
  • Recruiting (9 years)
  • Salesforce (5 years)
  • Strategic planning (7 years)
  • Profit & loss (9 years)
  • Process improvement (8 years)
  • Supervising experience (8 years)

Certification

  • CAPS Certified Aging in Place February 2018 to March 2019
  • Certified in Aging in Pace for special needs in the home and workplace.
  • Certified Graduate Associate CGA February 2018
  • Certified Graduate Remodeler February 2018
  • OSHA 10
  • OSHA 30

Awards

FITT Award January 2020, Forward Thinking, Integrity, Teachable & Team Player

Timeline

Regional Manager

RevCon Management, LLC
03.2022 - Current

Regional Manager

Contract Services LLC
04.2021 - 03.2022

General Manager

RMI Interiors
08.2019 - 04.2021

Project Design

Legal Eagle Contractors
07.2018 - 07.2019

Project Manager

Statewide Remodeling
05.2015 - 05.2018

General Manager

HWM GENERAL CONTRACTORS
11.2013 - 10.2015

Field Supervisor

BuildPro
05.2011 - 07.2013

Associate's degree - Business

Concordia College

OSHA 30 - Occupational Health & Safety

OSHA Academy

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Mark Florenz