MARK FLORES
San Antonio,TX
Summary
Dedicated Correctional Officer with extensive experience at the Texas Department of Criminal Justice, skilled in emergency response and conflict resolution. Proven track record in enhancing facility safety through effective surveillance and contraband detection. Committed to fostering positive inmate relations while maintaining strict security protocols and mentoring new staff.
Overview
20
20
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
11.2005 - 09.2025
- No no Monitored inmate activities to ensure compliance with facility rules and regulations.
- Conducted safety inspections of assigned areas to identify hazards and maintain secure environment.
- Assisted in managing inmate behavior through effective communication and conflict resolution techniques.
- Documented incidents and maintained accurate records to support operational procedures.
- Collaborated with law enforcement personnel during emergencies to uphold safety protocols.
- Participated in training programs on emergency response and crisis intervention strategies.
- Observed inmate interactions, reporting any suspicious behavior to maintain overall safety and security.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Ensured security of facility perimeter by conducting routine patrols.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
GED -
Uvalde High School
Uvalde, TXSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Restraint techniques
- Surveillance
- Security procedures
- Prisoner transport
- Weapons training
- Central and pod control
- Gang awareness
- Firearm operations trained
- Search procedures
- Mentorship
- Staff management
- Inmate behavior modification tactics
- First aid and CPR certified
- Perimeter control
- Tower surveillance
- Contraband detection
- Armory and key control
- Inmate transport
Timeline
Correctional Officer
Texas Department Of Criminal Justice
11.2005 - 09.2025
GED -
Uvalde High School