Shamika Roberts
Kingston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Chancellor Insurance Agency
03.2020 - Current
- Formulation and creating a trainee manual to effectively train the new hires
- Supervise and oversee tasks given to my junior co-workers.
- Taking on the role of my supervisor when absent.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols to enhance productivity. Some of these practices are: assisting clients quires; transferring calls to the required departments; maintain effective communication between agents, clients, managers and Sagicor underwriting department; Organize and distribute applications to other branches and provide assistance to agents in order to have a smoother work flow.
- Processing and vetting little under 200 life insurance applications per week.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Create and maintain databases to track and record customer data using microsoft excell, filing physical copies in a orderly fashion, print ands scan documents which is then saved to a secure drive.
- Take accurate minutes of branch meetings which is then carefully revised before making new decisions
- Help to maintain the operation of the office by assisting the receptions desk.
Survey Administrator
The University Of The West Indies, Mona
07.2017 - 09.2019
- Reduced administration time by leveraging technology for automated survey distribution and follow-up processes.
- Designed visually appealing charts and graphs for clear presentation of complex data findings.
- Streamlined data collection processes for increased efficiency and accuracy in results.
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
Administrative Clerk
Edwin Allen High School
05.2015 - 08.2015
- Edited and proofread documents for accuracy and completeness.
- Conducted research to assist with routine tasks and special projects.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Voluntary Assistant
Frankfield Health Centre
07.2013 - 08.2013
- Greeted guests in with friendliness and professionalism.
- Ensured compliance with applicable regulations by maintaining updated knowledge of laws governing nonprofit organizations'' volunteer policies.
- Strengthened relationships with partner organizations by attending meetings, sharing resources, and collaborating on joint initiatives.
- Completed daily logs for management review.
Education
Bachelor of Science - Political Science
The University of The West Indies
The University Of The West Indies, Mona04.2019
Skills
- Verse with CAPSIL
- Minute Taking
- Coordination
- Records Management
- Customer relations and communications
- Multitasking Abilities
- Tech-Savvy
- Problem-solving aptitude
- Decision-Making
- Writing reports
- Interpersonal Communication
- Goal Setting
- Meeting planning
- Data Collection
- Multitasking and Time Management
- Report Preparation
- Meeting Arrangements
- Insurance processing
- Workflow Planning
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Administrative Assistant
Chancellor Insurance Agency
03.2020 - Current
Survey Administrator
The University Of The West Indies, Mona
07.2017 - 09.2019
Administrative Clerk
Edwin Allen High School
05.2015 - 08.2015
Voluntary Assistant
Frankfield Health Centre
07.2013 - 08.2013
Bachelor of Science - Political Science
The University of The West Indies
Similar Profiles
Shamika RobertsShamika Roberts
Administrative Assistant at Chancellor Insurance AgencyAdministrative Assistant at Chancellor Insurance Agency
Kammal A.A. FisherKammal A.A. Fisher
Insurance Agent at Chancellor Insurance AgencyInsurance Agent at Chancellor Insurance Agency
Nakesha GibsonNakesha Gibson
Financial Advisor at Chancellor Insurance AgencyFinancial Advisor at Chancellor Insurance Agency
Kemoy CorchoKemoy Corcho
Homeroom Teacher at Liwa International School QattaraHomeroom Teacher at Liwa International School Qattara
Connor WalkerConnor Walker
Barback/busser at Carmella's Italian KitchenBarback/busser at Carmella's Italian Kitchen