Shamika Roberts
Kingston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Chancellor Insurance Agency
03.2020 - Current
- Formulation and creating a trainee manual to effectively train the new hires
- Supervise and oversee tasks given to my junior co-workers.
- Taking on the role of my supervisor when absent.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols to enhance productivity. Some of these practices are: assisting clients quires; transferring calls to the required departments; maintain effective communication between agents, clients, managers and Sagicor underwriting department; Organize and distribute applications to other branches and provide assistance to agents in order to have a smoother work flow.
- Processing and vetting little under 200 life insurance applications per week.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Create and maintain databases to track and record customer data using microsoft excell, filing physical copies in a orderly fashion, print ands scan documents which is then saved to a secure drive.
- Take accurate minutes of branch meetings which is then carefully revised before making new decisions
- Help to maintain the operation of the office by assisting the receptions desk.
Survey Administrator
The University Of The West Indies, Mona
07.2017 - 09.2019
- Reduced administration time by leveraging technology for automated survey distribution and follow-up processes.
- Designed visually appealing charts and graphs for clear presentation of complex data findings.
- Streamlined data collection processes for increased efficiency and accuracy in results.
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
Administrative Clerk
Edwin Allen High School
05.2015 - 08.2015
- Edited and proofread documents for accuracy and completeness.
- Conducted research to assist with routine tasks and special projects.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Voluntary Assistant
Frankfield Health Centre
07.2013 - 08.2013
- Greeted guests in with friendliness and professionalism.
- Ensured compliance with applicable regulations by maintaining updated knowledge of laws governing nonprofit organizations'' volunteer policies.
- Strengthened relationships with partner organizations by attending meetings, sharing resources, and collaborating on joint initiatives.
- Completed daily logs for management review.
Education
Bachelor of Science - Political Science
The University of The West Indies
The University Of The West Indies, Mona04.2019
Skills
- Verse with CAPSIL
- Minute Taking
- Coordination
- Records Management
- Customer relations and communications
- Multitasking Abilities
- Tech-Savvy
- Problem-solving aptitude
- Decision-Making
- Writing reports
- Interpersonal Communication
- Goal Setting
- Meeting planning
- Data Collection
- Multitasking and Time Management
- Report Preparation
- Meeting Arrangements
- Insurance processing
- Workflow Planning
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Administrative Assistant
Chancellor Insurance Agency
03.2020 - Current
Survey Administrator
The University Of The West Indies, Mona
07.2017 - 09.2019
Administrative Clerk
Edwin Allen High School
05.2015 - 08.2015
Voluntary Assistant
Frankfield Health Centre
07.2013 - 08.2013
Bachelor of Science - Political Science
The University of The West Indies
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