Mark Fraser
Riverview
Summary
Dynamic Senior Sales Consultant with a proven track record at Radd Companies Inc., excelling in relationship selling and key account management. Demonstrated expertise in negotiation and closing techniques, driving significant revenue growth. Committed to exceptional customer service, and adept at utilizing CRM software to enhance client interactions and satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Sales Executive
Radd companies Inc.
Tampa
06.2018 - Current
- Coordinated sales presentations tailored specifically for individual clients' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty, and repeat business.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Boosted sales through effective management of multiple customer accounts and promotion of latest product.
- Developed a comprehensive understanding of competitor offerings to better position products in the market.
- Evaluated clients' needs and created a plan of action to provide solutions.
- Managed key accounts to ensure client satisfaction, and maximize revenue opportunities.
- Negotiated contracts with clients, securing favorable terms to drive profitability.
- Met regularly with the sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Improved team collaboration, streamlining communication, to enhance overall efficiency.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
- Utilized HubSpot, Keep, DealMaker, and Zoom Workplace systems to track activities and set appointments.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Contributed to event marketing, sales, and brand promotion.
- Kept detailed records of daily activities through an online customer database.
- Contributed to team objectives in a fast-paced environment.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Built a diverse and consistent sales portfolio.
- Set and achieved company-defined sales goals.
- Increased sales with the execution of full sales cycle processing, from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in the marketplace.
Insurance Agent
OSHA
Tampa
02.2015 - 01.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing, and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained license for 48 states and continuing education requirements.
Toucan Moss Lawn and Pest Control
Self-employeed
Riverview
01.2008 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning, and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Maintained state license and continuing education training required by the state.
Education
Associate of Arts - Business Administration
University of South Florida
Tampa, FLSkills
- Sales consultation and outbound calling
- Interpersonal and written communication
- Negotiation and closing techniques
- Key account management
- Sales pipeline development
- Client acquisition and relationship selling
- Problem-solving and multitasking
- Reliability and time management
- Contract negotiation and objection handling
- CRM software proficiency
Affiliations
- I participate in a variety of outdoor recreational activities.
- Gardening
- Embracing outdoor adventures such as fishing and hunting.
- Music
- Crafting and DIY Projects
- Martial Arts
- Gym Workouts
- Adventure Travel
Accomplishments
Consistent sales leader board awards, monthly and yearly.
References
References available upon request.
Timeline
Senior Sales Executive
Radd companies Inc.
06.2018 - Current
Insurance Agent
OSHA
02.2015 - 01.2018
Toucan Moss Lawn and Pest Control
Self-employeed
01.2008 - 03.2016
Associate of Arts - Business Administration
University of South Florida
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