Summary
Overview
Work History
Education
Skills
Community Involvement
Awards
Timeline
Generic

Mark Frazee

Summary

Compassionate, focused, driven, and organized self-starter with over 8 years of professional working experience in hospitality, sales, health care, program management, and training and development. Tech-Savvy and particularly adept at keeping calm under pressure and building relationships of trust with families, peers, and community partners.


Authorized to work in the US for any employer and fully vaccinated against Covid-19

Overview

7
7
years of professional experience

Work History

Lifestyle Director, Residency Counselor

Clarendale at Indian Lake
12.2021 - Current
  • Started as Lifestyle Director, moving into hybrid Lifestyle and Sales Counselor Role beginning January 2022, and received extensive corporate sales training at home office in Des Moines, Iowa
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service for entire sales cycle from discovery to close.
  • Establish strong relationships with local vendors and businesses to secure partnerships for community events. Collaborated with community health professionals to create wellness programs aimed at improving overall resident wellbeing.
  • Collaborate with Sales team for successful community marketing events, overseeing entire scope of event planning, including budgets, promotion, vendor contracts, and day-of coordination
  • Enhanced community awareness by creating engaging and shareable social media content.
  • Manage the Lifestyle department budget efficiently to maximize resources and provide high-quality programming.
  • Recruit, train, and supervise a team of full time coordinators and dedicated volunteers to assist in executing successful events.
  • Maintained detailed records of event planning, execution, and expenses for accurate reporting purposes.
  • Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.

Assistant Farm and Operations Manager

Walnut Hill Farm
04.2021 - 11.2021
  • Enhanced crop yield by implementing effective irrigation and fertilization techniques.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Managed farm staff efficiently, providing training and guidance for optimal performance.
  • Expanded the farm's customer base through targeted marketing efforts that showcased the high quality of our products.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Built extensive network of business contacts to increase sales opportunities. Interacted well with customers at Farmer's Markets to build connections and nurture relationships.
  • Advertised product and service offerings via social media.

Music Therapist

Genesis HealthCare
01.2020 - 10.2021
  • Worked in Covid-19 outbreak center for several months providing music therapy interventions while adhering to full PPE guidelines
  • Plan, implement and evaluate music therapy services in accordance with a comprehensive assessment to meet the physical, mental, and psychosocial well being, as well as individualized needs and interests of short term rehab patients and long term residents
  • Develop, implement, and maintain Music and Memory program for long term care residents diagnosed with Alzheimer's dementia.

Director of Admissions Sales and Marketing

Mountain View Center
10.2018 - 01.2020
  • Received Genesis corporate sales and marketing training
  • Building upon and maintaining facility occupancy through the implementation of a facility marketing plan Consistently increased building census over the span of 2 years, reaching 95%+ occupancy several times
  • Conduct facility tours and trained an admissions team in best practices for facilitating an outstanding tour
  • Creation and upkeep of primary care physician tracking report for incoming patients to open lines of communication between facility and physicians offices
  • Developed key partnerships for better business opportunities, resulting in an expanded client base.

Director of Recreation Services

Rutland Healthcare and Rehabilitation
08.2016 - 10.2018
  • Responsible for the development, implementation, and supervision of the full scope of recreation services and events for over 100 residents and patients
  • Plan and facilitate person-centered individual and group programs in accordance with the patient's needs, preferences, interests, abilities, and are consistent with treatment goals and interventions
  • Designed and implemented Music Therapy program.

Education

B.A. in Music Therapy and Psychology, Piano -

Berklee College of Music
Boston, MA

Division III NCAA Baseball -

Emerson College
Boston, MA
05.2014

Skills

  • Sales
  • Marketing
  • Event Planning
  • Organizational Skills
  • Detail Oriented
  • Microsoft Office
  • Collaborative
  • Driven
  • Empathy
  • Flexibility/Adaptability

Community Involvement

Nashville Blue Jean Baseball Club

Active philanthropic baseball team that competes and gives back to the community throughout the year

Awards

  • VHCA Recreation Director of the Year - October 2017
  • Core Value Award- Honesty and Integrity - May 2017
  • Core Value Award- Creativity and Innovation - May 2020
  • Employee of the Month - July 2020
  • Leadership In Action Development Program - November 2022
  • LCS Review Superstar - August 2023

Timeline

Lifestyle Director, Residency Counselor

Clarendale at Indian Lake
12.2021 - Current

Assistant Farm and Operations Manager

Walnut Hill Farm
04.2021 - 11.2021

Music Therapist

Genesis HealthCare
01.2020 - 10.2021

Director of Admissions Sales and Marketing

Mountain View Center
10.2018 - 01.2020

Director of Recreation Services

Rutland Healthcare and Rehabilitation
08.2016 - 10.2018

B.A. in Music Therapy and Psychology, Piano -

Berklee College of Music

Division III NCAA Baseball -

Emerson College

Similar Profiles

CREATE PROFILE
Mark Frazee