Mark Fredebaugh Jr.

Training director, manager, senior, or lead technical training specialist or comparable training leadership role

Business professional with 18+ years of experience in employee and customer training and leadership roles amongst different industries and companies. Adept at implementing onboarding and development training programs to match employee business needs and development standards. Keen ability to multi-task, and manage multiple processes, projects, requirements, and people simultaneously. Accomplished at training, communicating with, and leading individuals and large groups in both web-based and in-person settings. Demonstrated success in conveying technical and soft skill topics to facilitate the learning, comprehension, and hands-on application of learners in job-related and development needs. Successful at developing and improving training programs for employees at all levels. Good communicator, planner, and conflict manager with an advanced understanding of internal and external training needs. Expertise in software.

AIHR Learning & Development Specialist

• Proficient in the use of Microsoft Office 365 and Sharepoint.
• Experience with GoTo Meeting, WebEx, Microsoft Teams, and GlobalMeet online meeting software.
• Proficient with Trello collaboration boards for group tracking, travel scheduling, and project coordination.
• Proficient with survey systems such as Survey Monkey, and Qualtrics for survey creation, distribution and results analysis for evaluating training effectiveness and customer feedback.
• Intermediate knowledge of Salesforce.com related to customer support, knowledge article, and billing processes.
• Advanced usage of Litmos learning management system (administrator and user) and basic knowledge of SuccessFactors learning management system.
• Advanced usage of Cvent event planning and management software.
• Content creation with Camtasia, Captivate, and Articulate 360 e-learning creation software.