Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

MARK FURMAN

Retail Sales Professional - Store Manager
Newport News,VA

Summary

A dedicated, energetic retail professional brining over 10-years of combined support from associate to promotion and 1-year as store manager. Daily emphasis is provisioning a customer excellence visit daily and building process improvement from client suggestions to increase profits and effectively following up with clients to make sure all necessary needs are met. My management style is to treat all personnel respectful, mentor proper workplace etiquette, and always strive to provision equal training opportunities to all employees.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Store Manager

Rack Room Shoes
, VA
07.2021 - Current
  • Demonstrates Total Customer Service Standards and leads by example
  • Follows all company policies and procedures, including Loss Prevention guidelines to deter theft
  • Manages daily responsibilities including sales and operational plans, store and department standards, and cash handling/settlements, truck shipments, and inventory control
  • Assists in conflict resolution, coordinates meals/breaks, and shares team successes and opportunities
  • Assists in training and delegates tasks as needed
  • Customer focused, excellent communication and listening skills, ability to learn and execute the concept
  • Ability to successfully complete Key Carrier Certification exam within 60 days of hire
  • Prolonged periods of standing and walking, must be able to lift up to 25 pounds at times and up to 10 pounds continuously
  • Ability to work flexible schedules including nights, weekends, and holidays
  • High school diploma or GED preferred
  • Three years of retail sales or customer service experience required
  • Previous supervisory experience required.

Sales-Claims Hybrid Agent

Elephant Insurance
Glen Allen, VA
09.2019 - 06.2021
  • Responsible for the initial documenting of claims when first reported
  • Set up for customer repairs and utilization of coverage
  • Assignment of claims to appropriate file handler
  • Creation of new policies
  • Coverage counseling
  • Regular use of Microsoft office.

Lead Assistant Manager

Rack Room Shoes
05.2017 - 08.2019
  • VA Overall cashier operations.Conducted customer returns and exchanges
  • Fulfillment of customer order requests
  • Set up of visual merchandising displays
  • Weekly reporting and documenting of sales projections and figures
  • Maintaining regular knowledge of in store promotions
  • Inventory control responsibilities
  • Assuming role of store manager when left in charge of daily operations.

Assistant Manager

Shoe Department Encore
Richmond, VA
07.2013 - 05.2017
  • Overall cashier operations
  • Conducted customer returns and exchanges
  • Fulfillment of customer order requests
  • Set up of visual merchandising displays
  • Maintaining regular knowledge of in store promotions
  • Assuming role of store manager when left in charge of daily operations.

Wait Staff

Ihop
, VA
05.2013 - 07.2013
  • Received orders from customers dining in
  • Completed individual order specifications according to the preference of customers
  • Maintained clean and neat restaurant appearance.

Education

High School Diploma - General Studies

Manchester High School

Skills

SKILL SETSundefined

Timeline

Store Manager

Rack Room Shoes
07.2021 - Current

Sales-Claims Hybrid Agent

Elephant Insurance
09.2019 - 06.2021

Lead Assistant Manager

Rack Room Shoes
05.2017 - 08.2019

Assistant Manager

Shoe Department Encore
07.2013 - 05.2017

Wait Staff

Ihop
05.2013 - 07.2013

High School Diploma - General Studies

Manchester High School
MARK FURMANRetail Sales Professional - Store Manager