MARK GALLARDO
Valley Village,CA
Summary
Customer-orient Sales Associate experienced in enhancing customer satisfaction and driving sales through effective communication and product knowledge. Achieved increased customer loyalty by creating positive shopping experiences and improving store layout for better product visibility. Focused on building lasting relationships and adapting quickly to meet diverse client needs in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Assistant Manager Firearms Sales Associate
Gun World
Burbank, California
08.2011 - 06.2026
- Provided outstanding customer service by demonstration of firearms and accessories, ensuring customers understood operation and safety features.
- Assisted in training new employees on operational procedures and customer service standards.
- Conducted safe handling demonstrations, ensuring customer competence before firearm pickup
- Boosted revenue by adapting to new regulations and fostering strong customer relationships.
- Ensured merchandise was well stocked and organized according to store policy and pricing standards.
- Maintained clean and organized store environment to improve customer satisfaction
- Managed cash transactions
- Provided leadership, insight and mentoring to newly hired employees to enhance knowledge of various products.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints, promoting a positive service experience.
Shooting Range Safety Officer
Los Angeles Outdoor Shooting Range
Lake View Terrace, CA
09.2009 - 08.2011
- Monitored range activities to ensure compliance with safety regulations.
- Enforced safety protocols during shooting activities at outdoor facility.
- Provided clear instructions to shooters regarding safe firearm handling practices.
- Inspected weapons prior to use on the firing line to ensure they were in safe condition.
- Stayed up to date on latest firearms and ammunition types.
- Enforced range rules and regulations, ensuring safe operation at all times.
- Cleared casings and lead frequently and oversaw full daily cleaning process.
- Instructed personnel on proper handling of weapons while on the firing line.
Cashier
Ralph's Market
Studio City
05.1987 - 08.1991
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned groceries and bagged items with care.
- Restocked front-end supplies and maintained clean counters.
Education
High School Diploma -
Polytech High School
Sun Valley06-1987
Skills
- Customer service
- Employee training
- Cash management
- Sales strategy
- Product knowledge
- Conflict resolution
- Team leadership
- Effective communication
- Fast learner
Timeline
Assistant Manager Firearms Sales Associate
Gun World
08.2011 - 06.2026
Shooting Range Safety Officer
Los Angeles Outdoor Shooting Range
09.2009 - 08.2011
Cashier
Ralph's Market
05.1987 - 08.1991
High School Diploma -
Polytech High School