Mark Gallegos
Uvalde
Summary
Dynamic Referral and Authorization Coordinator at Uvalde Memorial Hospital, recognized for exceptional customer service and effective problem-solving. Proven expertise in authorization processing and interdepartmental communication, ensuring high customer satisfaction and timely resolutions. Committed to continuous improvement and reliability, consistently delivering results in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Referral and Authorization Coordinator
Uvalde Memorial Hospital
Uvalde
04.2022 - Current
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Assisted customers with questions or problems related to their authorization requests.
- Researched and compiled information for reports.
- Processed incoming authorization requests and updated customer accounts accordingly.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Reviewed and approved authorization requests according to established criteria.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Angleton High School
Angleton, TX05-1994
Skills
- Customer service
- Data entry
- Report generation
- Interdepartmental communication
- Regulatory compliance
- Authorization processing
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Reliability
- Goal setting
- Strong communication skills
- Continuous improvement
- Payment collection
- Multitasking Abilities
Languages
Spanish
Advanced (C1)
C1
Timeline
Referral and Authorization Coordinator
Uvalde Memorial Hospital
04.2022 - Current
High School Diploma -
Angleton High School
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