Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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MARK GARCIA

MARK GARCIA

Maricopa,Arizona

Summary

Accomplished Security Manager with over 30 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.

Overview

41
41
years of professional experience

Work History

Regional Security Manager

ISS Facility Services, Inc
05.2020 - 03.2023
  • Plans, organizes, and directs all building security related operational activities to achieve both ISS and clients’ objectives while working within ISS corporate standards of quality
  • Interfaces with direct reports, local managers, and key clients up to executive level daily and reports activities/results directly to Director of Facilities and/or Key Account Manager
  • Delivered Security services focus on office, warehouse, and data center environments on 24/7/365 basis
  • Ensure that all work is performed in accordance with contract and focus on planning, directing, and coordinating daily operational activities across multiple properties in United States
  • Focus on standardizing and optimizing existing programs and identifying any gaps from account level standpoint
  • Drive process/continuous improvement, innovation, and employee satisfaction projects from creation to completion on regular basis
  • Communicate clearly and persuasively to effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside organization
  • Navigate comfortably in dynamic and fast paced environment while balancing responsibilities of role, client, and management deliverables, and ultimately delivering world class customer service and experience in building security service line
  • Balance unique demands of this security program in dynamic Integrated Facilities Management model where Security services are self-delivered by ISS Facility Services Inc
  • While Security specific operations and compliance are primary goal of program successful leader will balance secondary goal of executing security program that partners with all internal ISS team members to augment world class workplace experience
  • Lead, motivate and provide direction to security team within contract to ensure achievement of targets
  • Maintain discipline within team, initiating HR processes where appropriate
  • Undertake investigatory/ disciplinary meetings with Security Staff as required under guidance of manager and/or ISS human resources business partner
  • Ensure efficient and accurate scheduling and manning throughout contract to achieve contractual requirements
  • Ensure awareness of always required recruitment levels and proactively drive recruitment process continually
  • Ensure all documents such as Post Orders, HSE and Risk Assessments are up to date and reviewed within agreed timescales for contract, ensuring policies and procedures are always adhered to
  • Ensure completion of detailed written reports for all incidents that take place before end of each shift and cascaded correctly
  • Ensure all site training records are complete and up to date and deliver induction / refresher training as required for contract
  • Ensure 100% compliance for QIR (Quality Inspection Report) process
  • Ensure 100% compliance for Staff Mid-term & Annual Reviews
  • First Point of Contact outside normal office hours for security service line.
  • Kept team compliant with security protocols and appearance standards.
  • Recorded incident reports with detailed accounts of occurrences.
  • Investigated incidents and wrote reports.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Identified, developed, implemented and maintained security protocols for organization.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Developed improved training methods with focus on public safety and officer awareness
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.

Executive Protection Agent

Pinkerton
07.2016 - 05.2020
  • Provide close protection and other security functions for executives, VIP guests, and other identified persons or groups
  • Enforce policies and adhere to procedures that promote safety and security of executives and VIP guests
  • Monitor access control and CCTV, and when necessary, respond to alarms and threat intelligence data
  • Respond to emergencies within executive building or event locations
  • Deescalate tense situations that arise at executive building or events through effective communication skills
  • Document via incident reports any incident, occurrence, or variance that warrants documentation
  • Maintain excellent operational communication with other team members specifically as it relates to escalation of information during emergencies or potentially threatening situations
  • Represent client in professional manner emulating client/company core values and providing excellent concierge type customer service
  • Identify, communicate, and escalate equipment deficiencies and/or vulnerabilities
  • Interact effectively with clients and other stakeholders at all levels and across diverse cultures.
  • Worked with local, state and government agencies regarding company security matters.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Site Security Manager

Intel Corporation
04.1997 - 07.2015
  • Management of corporate security and emergency management programs, standards, policies, and procedures and served as SME for all security and emergency management related inquiries
  • Responsible for planning, directing, and coordinating security activities to safeguard company assets, employees, guests
  • Responsible for overseeing security for onsite data center
  • Analyzed/evaluated data and security operations using risk assessment methodologies to improve operations
  • Responsible for overseeing day-to-day physical security operations of contract security forces personnel
  • Managed all security systems hardware such as access control, CCTV, and alarm control monitoring
  • Collected and analyzed security data to determine security needs, security program goals, or program accomplishments
  • Communicated security status, updates, and actual or potential problems, using established protocols
  • Liaison for all local and federal law enforcement, fire, and emergency response agencies
  • Responsible for all Department of Homeland audits and visits
  • Conducted security investigations that included interviewing, documenting, and making recommendations to human resources and/or management for corrective action involving company employees and contingent workforce employees
  • Security representative on Workplace Response Team (WRT), responsible for mitigating potential workplace violence issues
  • Responsible for educating staff on workplace violence identification and escalation
  • Responsible for site Emergency Operation Center (EOC) and acts as coordinator for site emergency response
  • Managed and maintained EOC and related documents (BCP, policies) related to emergency escalation
  • Responsible for overseeing all project activities related to install of site security systems
  • Performed executive protection duties of company VIPs and employees at company events and/or during travel.
  • Kept team compliant with security protocols and appearance standards.
  • Recorded incident reports with detailed accounts of occurrences.
  • Investigated incidents and wrote reports.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Identified, developed, implemented and maintained security protocols for organization.
  • Led identification, development, implementation and maintenance of security requirements for entire organization.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Improved security awareness by holding workshops for company employees.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.

First Sergeant

United States Air Force, Security Forces
12.1981 - 01.1999
  • Prepared enlisted personnel to deploy in support of mission requirements
  • Exercised necessary leadership to provide and sustain mission-ready workforce for unit commander
  • Advised Commander on wide range of topics including health, esprit de corps, discipline, mentoring, well-being career progression, professional development, and recognition of all assigned enlisted members
  • Assisted commander in preparation and execution of unit training and information programs
  • Represented commander at base meetings and councils
  • Worked with fellow Senior Non-commissioned Officers (SNCO) and supervisory personnel to ensure discipline is equitably maintained and health and welfare of enlisted fore are met
  • Led, managed, and performed force protection duties, including use of deadly force to protect personnel and resources
  • Performed air base defense functions contributing to force protection mission
  • Controlled and secured terrain inside and outside military installations
  • Defended personnel, equipment, and resources including nuclear and conventional weapon system from hostile forces
  • Operated in various field environments, performed individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties
  • Operated communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment
  • Applied lifesaving procedures, including cardiopulmonary resuscitation, as first responder to accident and disaster scenes
  • Developed policies, procedures, and detailed instructions to implement Security Force (SF) programs
  • Planned, organized, and scheduled SF activities
  • Provided oversight, guidance, and assistance to commanders with application of information, personnel, and industrial security programs
  • Operated pass and registration activities
  • Supervised and trained SF augmentees
  • Provides on-scene supervision for security forces
  • Inspects and evaluates effectiveness of SF personnel and activities
  • Analyzes reports and statistics.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.

Education

Bachelor of Science - Business

Brigham Young University - Idaho
Rexburg, ID
07.2025

Skills

  • Assessment Protocols
  • Law Enforcement
  • Investigations
  • Emergency Preparedness
  • CCTV Expertise
  • Safety and Security Procedures
  • Employee Relations
  • Operations Management
  • Security Risk Assessments
  • Security Standards
  • Security Processes and Improvements
  • Emergency Training
  • Customer Satisfaction
  • Training Drills

Websites

Additional Information

  • Current Arizona Guard Card License Current Arizona Armed Guard Card License, Current Arizona Concealed Weapons Permit, Proficient in Microsoft Office Tools, CPR/AED/First-Aid Certified.

Timeline

Regional Security Manager

ISS Facility Services, Inc
05.2020 - 03.2023

Executive Protection Agent

Pinkerton
07.2016 - 05.2020

Site Security Manager

Intel Corporation
04.1997 - 07.2015

First Sergeant

United States Air Force, Security Forces
12.1981 - 01.1999

Bachelor of Science - Business

Brigham Young University - Idaho

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MARK GARCIA