Mark Garcia
Summary
Accomplished F&B Assistant Manager professional with 12 years of career progression in Food and Beverage Casino Management. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.
Overview
12
12
years of professional experience
Work History
Assistant F&B Manager
San Manuel Casino
05.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
F&B Supervisor
San Manuel Casino
05.2021 - 05.2022
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
F&B Manager
Agua Caliente Casino
11.2020 - 05.2021
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Enhanced team performance through effective staff training and development programs.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Manager
Morongo Casino Resort & Spa
02.2012 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - General Business Administration
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Orangewood High School
Redlands, CA06.2003
Skills
- Policies and Procedures Implementation
- Cost Reduction Strategies
- Staff Management
- Work flow planning
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Scheduling
- Documentation
- Order Processing
- Order Fulfillment
- Staff Training
Timeline
Assistant F&B Manager
San Manuel Casino
05.2022 - Current
F&B Supervisor
San Manuel Casino
05.2021 - 05.2022
F&B Manager
Agua Caliente Casino
11.2020 - 05.2021
Manager
Morongo Casino Resort & Spa
02.2012 - 11.2020
No Degree - General Business Administration
San Bernardino Valley College
High School Diploma -
Orangewood High School