Mark Gardner
Webster,MA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
16
16
years of professional experience
Work History
Director-Retail Sales
Verizon
08.2010 - Current
- Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in the assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services.
- Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards. Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations. Increase presence in the community by developing relationships with local chamber of commerce personnel.
- Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.
- Customer Retention: Manage and grow existing customer base and manage churn. Develop customer retention tools for retail store locations. Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner.
Mgr-Retail Sales
Verizon Wireless
06.2009 - 07.2010
- Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.
- Staffing/Employee Relations: Develop, train and coach the sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps.
- Customer Retention: Identify and implement customer retention tools for retail stores. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.
Education
Bachelor of Arts (BA) - Marketing
Bryant College
United States01.1995
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Strategies and goals
- Hiring and retention
Timeline
Director-Retail Sales
Verizon
08.2010 - Current
Mgr-Retail Sales
Verizon Wireless
06.2009 - 07.2010
Bachelor of Arts (BA) - Marketing
Bryant College