Mark Garrity
601 E Center St
Summary
Dynamic 911 Dispatcher skilled in emergency communication, crisis management, and team coordination. Proven ability to prioritize responses and efficiently dispatch emergency personnel.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
911 Dispatcher
Central Michigan University Police
Mount Pleasant
03.2022 - Current
- Operated multi-line phone systems to receive emergency calls efficiently.
- Prioritized incoming calls based on urgency and nature of incidents.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
911 Dispatcher
Gratiot County 911
Ithaca
01.2020 - 03.2022
- Operated multi-line phone systems to receive emergency calls efficiently.
- Prioritized incoming calls based on urgency and nature of incidents.
- Coordinated response efforts with law enforcement and emergency services teams.
- Maintained detailed logs of all communications and incidents for record-keeping.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Coordinated activities between multiple agencies during emergency situations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
General Manager
Phantom Fireworks
Lansing
05.2018 - 01.2020
- Oversaw daily operations to ensure efficient workflow and compliance with safety standards.
- Developed and implemented strategic plans to enhance customer engagement and satisfaction.
- Managed inventory levels, coordinating supplies to meet seasonal demand fluctuations.
- Trained and mentored staff, fostering a collaborative work environment and team cohesion.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Thornapple Kellogg
Middleville, MI04-2015
High School Diploma -
Kent Tech Center
Kentwood, MI04-2015
Some College (No Degree) -
CMU
Mount Pleasant, MISkills
- Emergency communication
- Incident prioritization
- Multi-agency coordination
- Crisis management
- Log maintenance
- Public safety awareness
Certification
LEIN TAC
Accomplishments
Young Hero Award
Affiliations
Union VP (2023-Present)
Timeline
911 Dispatcher
Central Michigan University Police
03.2022 - Current
911 Dispatcher
Gratiot County 911
01.2020 - 03.2022
General Manager
Phantom Fireworks
05.2018 - 01.2020
High School Diploma -
Thornapple Kellogg
High School Diploma -
Kent Tech Center
Some College (No Degree) -
CMU