Mark Garvin
Oklahoma City
Summary
Customer service expert with extensive experience at T-Mobile, specializing in billing inquiries and customer satisfaction enhancement. Proven skills in problem-solving and upselling, fostering strong client relationships and delivering exceptional support. Track record of driving business success through seamless customer experiences and loyalty initiatives. Recognized for consistently creating positive interactions through high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Customer service expert
T-Mobile
01.2022 - Current
- Handled customer calls regarding billing inquiries and concerns.
Owner
L & M enterprises
12.2014 - Current
- Floor cleaning floor strip and wax
- Window washing
assembly/manufacturing burst tester
Climate Masters Heating & Air Conditioning Inc.
Oklahoma City
05.2017 - 01.2022
- Working in a hvac plant.
insurance agent
NAA
02.2017 - 05.2017
- Supply life insurance comparison for members of separate groups
- Write policies and issue also
driver
we haul for you llc
07.2015 - 01.2017
- Worked as an independent contractor for a small trucking company.
Floor technician
MDP & Associates LLC
10.2013 - 11.2014
- Was a supervisor over different floor crews
- Also, did windows
Customer service representative
Apple inc
02.2011 - 09.2013
- Managed incoming calls for apple tech support
- Also did upselling for extra commission
Casher/Customer service
Oncue Express
09.2008 - 08.2013
- Waited on customers and did various of different tasks which involved cleaning and stocking while keeping focused on casher counter for customers
Education
High school - Gender Studies
American High School
Chicago, IL05.1986
Some College (No Degree) - Marketing
Rose State Collage
Midwest City Oklahoma Skills
- Customer service and support
- Billing inquiries management
- Customer relationship management
- Service recovery strategies
- Team collaboration
- Problem solving
- Attention to detail
- Active listening
- Upselling techniques
- Call center operations
- Empathy in interactions
- Multitasking and organization
- Customer needs assistance
- Post-sale support
Affiliations
- taking care of my Great Nieces and making sure they are safe, doing it like a DAD!
more family
- I am a volunteer in my congregation as a servant. share in the ministry and help other learn about God's Kingdom
References
References available upon request.
Timeline
Customer service expert
T-Mobile
01.2022 - Current
assembly/manufacturing burst tester
Climate Masters Heating & Air Conditioning Inc.
05.2017 - 01.2022
insurance agent
NAA
02.2017 - 05.2017
driver
we haul for you llc
07.2015 - 01.2017
Owner
L & M enterprises
12.2014 - Current
Floor technician
MDP & Associates LLC
10.2013 - 11.2014
Customer service representative
Apple inc
02.2011 - 09.2013
Casher/Customer service
Oncue Express
09.2008 - 08.2013
High school - Gender Studies
American High School
Some College (No Degree) - Marketing
Rose State Collage
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