Summary
Overview
Work History
Education
Skills
Timeline
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Mark Garza

Alamo,Texas

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Directv Customer Service/Sales Representative

Convergys
10.2005 - 10.2012
  • Retain Customers from disconnecting their DTV accounts, Cancel orders, Activate new accounts, Take payments, Explain and correct bills, Add discretionary credits, Negotiate promotions, Add/disconnect programming, Reselling the value of Directv, Provide great customer service satisfaction.

Customer Service

Academy Sports & Outdoors
01.2013 - 09.2016
  • Help customers with any questions about sports equipment, Provide suggestions and/or ideas about sports related inquiries.

Basketball Coach/ages 4-12

All Star Basketball
06.2016 - Current
  • Promoted sportsmanship, teamwork, and respect among players both on and off the court.
  • Enhanced player skills through personalized coaching and feedback.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
  • Built strong, cohesive teams by fostering a positive and supportive environment.

Substitute Teacher

P.S.J.A. Southwest High School
08.2015 - 11.2015
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Paraprofessional

M. Rivas Elementary
09.2016 - 09.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.

Education

Bachelors Degree in Kinesiology -

UTPA
Edinburg, Texas

Associates Degree in Kinesiology -

South Texas College
McAllen, Texas

12 credits transferred -

Sul Ross University
Alpine, Texas

High School Diploma -

P.S.J.A. Memorial High School
06.2003

Skills

  • Assist customers and employees in preparation for activities or sales
  • Able to interact favorably with individuals and the general public and any other personnel
  • Good filing and organizational skills
  • Experience in handling confidential paperwork
  • Ability to take accurate phone messages and deliver messages promptly
  • Good customer-relations background
  • Over ten years of sports experience
  • Great customer service skills
  • Character Development
  • Verbal and written communication

Timeline

Paraprofessional

M. Rivas Elementary
09.2016 - 09.2024

Basketball Coach/ages 4-12

All Star Basketball
06.2016 - Current

Substitute Teacher

P.S.J.A. Southwest High School
08.2015 - 11.2015

Customer Service

Academy Sports & Outdoors
01.2013 - 09.2016

Directv Customer Service/Sales Representative

Convergys
10.2005 - 10.2012

Bachelors Degree in Kinesiology -

UTPA

Associates Degree in Kinesiology -

South Texas College

12 credits transferred -

Sul Ross University

High School Diploma -

P.S.J.A. Memorial High School

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Mark Garza