Summary
Overview
Work History
Education
Skills
Timeline
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Mark Gehrke

Summary

Dynamic and personable professional with 16 years of experience in providing exceptional customer service in high-volume food service environments. Proven ability to engage customers, communicate effectively, and drive sales by understanding client needs. Highly skilled in managing multiple tasks, maintaining a positive attitude, and building strong relationships with both clients and coworkers. Eager to leverage a deep passion for food and hospitality to excel in a food sales role, bringing a strong work ethic and a keen understanding of customer preferences to the sales process.

Overview

17
17
years of professional experience

Work History

Server

Local Bistro - Osio Culinary Group
12.2022 - Current
  • Performed efficient multitasking skills, managing numerous tables simultaneously without compromising service quality.
  • Maintained high standards of personal appearance, reflecting positively on establishment.
  • Boosted repeat customer visitation rates, remembered regular guests' preferences and greeted them by name.
  • Supported teammates during peak hours, promoting a collaborative work environment that enhanced overall productivity levels.
  • Created development procedures for new hires, providing guidance on restaurant standards and best practices.

Server

Sofias Kitchen - Eight Fingers LLC
05.2021 - 12.2022
  • Displayed enthusiasm and encouraged excellent service to customers, promoted increased referrals, and walk-in traffic.
  • Kept up with fast-paced environments, ensuring efficient, on-time experiences for guests.
  • Facilitated set up of events and banquet food stations, coordinated service to multiple dining areas.
  • Elevated sales through promotions, specials, and meticulous knowledge of menu items.

Manager / Bartender

18 Degrees Chandler
12.2020 - 05.2021
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Ensured responsible alcohol service in compliance with local regulations.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Kept detailed inventories and communicated with vendors to ensure adequate stock of liquor, beer, wine, and bar supplies.

Server

18 Degrees Scottsdale
02.2019 - 12.2020
  • Adhered to proper food handling procedures and safety guidelines to ensure the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, offered recommendations, and accurately recorded order information.

Manager

AGK Restaurants / McDonalds
11.2008 - 02.2019
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency.
  • Recruited, interviewed and hired employees and implemented training and guidance.

Education

Business And Consumer Science

University of Arizona
Tucson, AZ

Skills

  • POS expertise
  • Cash handling
  • Organization and Planning
  • Customer Service
  • Inventory management
  • Operational leadership

Timeline

Server

Local Bistro - Osio Culinary Group
12.2022 - Current

Server

Sofias Kitchen - Eight Fingers LLC
05.2021 - 12.2022

Manager / Bartender

18 Degrees Chandler
12.2020 - 05.2021

Server

18 Degrees Scottsdale
02.2019 - 12.2020

Manager

AGK Restaurants / McDonalds
11.2008 - 02.2019

Business And Consumer Science

University of Arizona

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Mark Gehrke