Summary
Overview
Work History
Education
Skills
Timeline
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Mark Gent

MASHPEE,MA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to prioritize and manage multiple tasks. Broad experience includes office/schedule management, Quickbooks desktop/online, Microsoft Office (Word, Excel, Outlook), database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

20
20
years of professional experience

Work History

Business Operations Manager

Franey Medical Laboratories
Mashpee, MA
06.2017 - 04.2024
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Ensured timely and accurate bank deposits, and held signing capabilities on all accounts.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Provided input and guidance for major purchases and made arrangements for all new equipment installation and set up.
  • Developed and maintained relationships with accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines and resolved customer complaints in a timely manner.
  • Met with Department of Health for State Inspections of collections sites. Resolved any deficiencies in a timely manner.
  • Participated in aspects of Human Resources including hiring, training, and disciplinary action. Maintained Excel accrual spreadsheets tracking PTO for vacation and sick days.

Administrative Assistant-Account Manager

Franey Medical Laboratories
Mashpee, MA
06.2010 - 06.2017
  • Provided administrative support to management team including preparing reports and presentations.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered phone calls, responded to emails, routed mail and scheduled courier services for a fleet of 10 company vehicles.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated company events including holidays parties and monthly team building activities.

Kitchen Designer & Office Manager

Kitchen Creations
West Yarmouth , MA
02.2004 - 04.2010
  • Responsible for meeting with potential customers and walking them though the kitchen sales process.
  • Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
  • Designed kitchens using 20/20 and KCDw design software.
  • Responsible for producing kitchen orders through vendors using online systems to track and confirm order status.
  • Organized all day-to-day operations for the office including scheduling installers, supervision of shop projects, and general office maintenance.

Education

High School Diploma -

Barnstable High School
Hyannis, MA
06-1995

Communication Studies

Framingham State University
Framingham, MA

Communication And Business Courses

Cape Cod Community College
West Barnstable, MA

Skills

  • Operations Management
  • Senior leadership support
  • Client Relationship Management
  • Financial Oversight
  • Payroll processing and budgeting
  • Employee Supervision

Timeline

Business Operations Manager

Franey Medical Laboratories
06.2017 - 04.2024

Administrative Assistant-Account Manager

Franey Medical Laboratories
06.2010 - 06.2017

Kitchen Designer & Office Manager

Kitchen Creations
02.2004 - 04.2010

High School Diploma -

Barnstable High School

Communication Studies

Framingham State University

Communication And Business Courses

Cape Cod Community College

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Mark Gent