Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Giles

Ellenwood,GEORGIA

Summary

Knowledgeable repair professional with excellent project management and documentation capabilities. Equipped with proper certifications necessary to complete [Type] and [Type] work. Adaptable individual well-educated in facility maintenance, electrical repair, installation and troubleshooting. Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over [Number] years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance.

Overview

35
35
years of professional experience

Work History

Maintenance Mechanic MPE-09

USPS
06.1994 - 05.2021
  • Diagnosed malfunctions and troubleshot issues.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Performed preventive and regular maintenance on systems.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Scheduled regular machine maintenance.
  • Inspected structures, machinery, and equipment to determine failure and causes for concern.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Troubleshot [Product] and [Product] and fixed possible problems.
  • Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
  • Performed evaluations, repairs and general maintenance on [Type] and [Type] systems and components.
  • Documented machine irregularities and completed repairs.
  • Assembled machines for equipment repairs.
  • Investigated and corrected mechanical problems with machinery such as [Type] and [Type].
  • Reviewed blueprints and specifications to identify most effective ways to approach projects.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Calibrated temperature and equipment settings to optimize performance.
  • Double-checked equipment stocks.

Crane Technician

Safety Hoist & Crane Service
06.1991 - 10.1992
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
  • Increased performance by safely and efficiently operating heavy machinery and equipment.
  • Inspected, cleaned and performed operator level maintenance on equipment in accordance with standards.
  • Operated mobile crane and moved materials to various locations to meet job schedule demands.
  • Maintained accuracy in project tasks by completing static compression tests, static tension tests, lateral load tests and PDA piles tests.
  • Made quick and efficient repairs to [Type] equipment, increasing equipment lifetimes and cutting company costs $[Amount] over [Timeframe].

Customer Service Representative Technician

P I Industries
03.1988 - 11.1990
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Managed timely and effective replacement of damaged or missing products.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Car Wash Technician

Altec Services, Inc.
03.1988 - 11.1990
  • Roll Over Type Car Washers: Installations, Repair and Maintenance,
  • Equipment : Air cylinders, Compressors, PLC controls, Hydraulis, Plumbing, Vacuums


Electrician

N.J. Steel Corporation
02.1985 - 10.1986
  • Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Worked with various types of cableways, conduits and other electrical raceways.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
  • Electrical Maintenance, Installations, Repairs, Preventive Maintenance on Overhead Cranes, Rolling Mill, Continuous Caster , Electric Furnace.

Education

Journeyman Electrician - Motor Inspection

USS- Apprentice School
USS Duquesne Works, Duquesne, Pa 15110

SOCIOLOGY

California State College
California, PA
05.1974

High School Diploma -

Duquesne High Shool
Duquesne, Pa 15110
05.1971

Skills

  • Employee Management
  • Electrical Maintenance and Repair
  • Safety Protocols
  • AutoCAD Expertise
  • Troubleshooting and Repair
  • Mechanical Expertise
  • Complete Repair Services
  • Preventative Maintenance
  • Adjusting Machine Parts
  • Inspection and Quality Assurance
  • Instrumentation Calibration
  • Mechanical Troubleshooting
  • Hydraulic System Repair
  • Safety Management
  • Power and Hand Tool Use
  • Equipment Dismantling
  • Plumbing Repairs
  • Maintain Equipment
  • Equipment Assembly
  • Safety Monitoring and Compliance
  • Problem Detection and Resolution
  • Piping Systems Maintenance
  • Electrical Component Replacement
  • Wiring Installation and Repair
  • Troubleshooting

Timeline

Maintenance Mechanic MPE-09

USPS
06.1994 - 05.2021

Crane Technician

Safety Hoist & Crane Service
06.1991 - 10.1992

Customer Service Representative Technician

P I Industries
03.1988 - 11.1990

Car Wash Technician

Altec Services, Inc.
03.1988 - 11.1990

Electrician

N.J. Steel Corporation
02.1985 - 10.1986

Journeyman Electrician - Motor Inspection

USS- Apprentice School

SOCIOLOGY

California State College

High School Diploma -

Duquesne High Shool

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